Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

September 10, 2018

Vehicle Sales

Campervan delivery delay

Case Studies
The consumer’s issue: “I ordered a campervan in November, which was due to be delivered in March ready for spring and summer use. After periods of poor communication, I am informed that it would now be late August for the delivery, thereby causing me losses due to pre-booked holiday costs, depreciation and wear on my … Continue reading "Campervan delivery delay"
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September 4, 2018

Vehicle Sales

Used car gearbox fault

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September 4, 2018

Vehicle Warranty Products

Flooded battery well claim

Case Studies
The consumer’s issue: “Around 14 months after I bought my 2013 plate used vehicle, it was discovered that the battery well under the boot floor was flooded with rainwater which had caused extensive damage to the electrical systems housed in the well. The extended warranty provider refused to pay for the repairs as they believed … Continue reading "Flooded battery well claim"
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September 4, 2018

Service & Repair

ABS modulator repair

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September 1, 2018

Service & Repair

Scuff marks during repair

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