Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.
Service & Repair
March 7, 2018Case Studies
The consumer’s issue: “I took my vehicle into the garage to have an MOT done, and before the MOT was carried out, I asked for the vehicle to be checked. However, the business filmed my car in a dark customer car park. The car was subsequently returned to me with scratches on the bonnet and … Continue reading "MOT paint damage"Read more
February 27, 2018Case Studies
The consumer’s issue: “The garage has had our car for approximately seven months and it is still not repaired. The updates have been infrequent and no progress is being made. The car has been returned to us twice, supposedly with the repairs done, but we have had to take the car back to the garage … Continue reading "Engine malfunction warning"Read more