Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

August 25, 2020

Service & Repair

Unclear diagnostics fees

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June 30, 2020

Service & Repair

Leaking brake fluid

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June 23, 2020

Service & Repair

Engine oil leak

Case Studies
The consumer’s issue: “In 2017, I bought a used ’10-plate luxury saloon. It is in immaculate condition, has 56,000 miles on the clock and a full service history, and no faults were found at the last MOT in February 2019. On the 11th March 2019, we noticed smoke coming from under the vehicle whilst I was … Continue reading "Engine oil leak"
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June 22, 2020

Service & Repair

Damaged radar module

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April 30, 2020

Service & Repair

Snapped bonnet cable claim

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April 30, 2020

Service & Repair

Wiper blade recall repair

Case Studies
The consumer’s issue: “My car had a recall for the wipers, and since the repairs were carried out by the dealership, they have now stopped working. If they do work, they will be slow and sluggish, and the driver’s wiper blade has been moved so that it now stops in my line of sight.   … Continue reading "Wiper blade recall repair"
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March 31, 2020

Service & Repair

Wheel overtightening dispute

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March 30, 2020

Service & Repair

Vehicle repair damage claim

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