Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

November 28, 2018

Service & Repair

High pressure selling claim

Case Studies
The consumer’s issue: “I took my car in to the business for MOT repairs. However, they insisted on carrying out a vehicle inspection in order to scare me into agreeing to future unnecessary repairs. Plus they failed to have the parts ready for our pre-booked appointment.” The accredited business’ response: We conducted a free vehicle … Continue reading "High pressure selling claim"
Read more

November 27, 2018

Service & Repair

Broken cambelt

Case Studies Read more

November 7, 2018

Service & Repair

Exhaust pipe replacement

Case Studies Read more

November 6, 2018

Service & Repair

Camshaft drive and tensioner replacement

Case Studies
The consumer’s issue: “My car went in for its annual service, and at the time, the business didn’t advise me to replace the camshaft drive and tensioner. A year later, these components failed and caused further damage to my vehicle. I deem the business to have been negligent for not providing me with the right … Continue reading "Camshaft drive and tensioner replacement"
Read more

November 6, 2018

Service & Repair

Gearbox oil replacement

Case Studies Read more

October 2, 2018

Service & Repair

Customer vehicle damage

Case Studies Read more

October 2, 2018

Service & Repair

Pre-MOT repairs

Case Studies Read more

September 4, 2018

Service & Repair

ABS modulator repair

Case Studies Read more