Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

December 20, 2019

Service & Repair

Repairs estimate confusion

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December 18, 2019

Service & Repair

ABS pump failure claim

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December 10, 2019

Service & Repair

Steering failure warranty claim

Case Studies
The consumer’s issue: “My vehicle suffered a steering fault which was declined for repair under my warranty policy. I was asked to make an upfront payment of nearly £3,500 to cover the costs before the work could be started. I refused to pay this amount and lodged a complaint, following which the claim was accepted. … Continue reading "Steering failure warranty claim"
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December 2, 2019

Service & Repair

EGT sensor reconnection

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November 26, 2019

Service & Repair

Faulty fuel pump and missed service

Case Studies
The consumer’s issue: “I would like to make a complaint against my car’s seller, manufacturer and warranty provider. I purchased a used car in 2008 with an extended warranty, but the retailer did not supply me with a copy of the warranty’s terms and conditions. Moreover, the car did not have a full service history, … Continue reading "Faulty fuel pump and missed service"
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November 26, 2019

Service & Repair

MOT repairs misunderstanding

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November 21, 2019

Service & Repair

Repeated clutch failure

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