Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

August 25, 2021

Service & Repair

Rodent wiring damage

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August 10, 2021

Service & Repair

Service plan discrepancy

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August 6, 2021

Service & Repair

Power steering pump failure

Case Studies
The consumer’s issue: “I purchased a 10-plate convertible in June 2013, and in December 2017, the car was making a strange noise, so I took it to the dealership that usually serviced my vehicle. I was advised by the business that the issue was with the power steering pump and that I should leave the … Continue reading "Power steering pump failure"
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July 8, 2021

Service & Repair

Service light reset

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June 28, 2021

Service & Repair

Dent repair cost claim

Case Studies
The consumer’s issue: “I took my compact SUV to the dealership after someone had dented my car, and they told me that it would cost around £480 to fix through a mobile dent repair company. The excess on my insurance is £800, and I was previously quoted £1,300 by a bodyshop. The dealership advised that … Continue reading "Dent repair cost claim"
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May 20, 2021

Service & Repair

SUV engine failure

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April 15, 2021

Service & Repair

Pre-MOT tyre replacement

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April 7, 2021

Service & Repair

Alloy wheel damage

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March 9, 2021

Service & Repair

Dent during repair

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