Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

November 6, 2018

Service & Repair

Gearbox oil replacement

Case Studies
The consumer’s issue: “I booked my vehicle in for a gearbox service as I had the error message about the gearbox oil overheating. The garage did the work, and shortly after driving off, the vehicle suffered a complete transmission failure. I cannot accept this is a coincidence, and I am disappointed that the business did … Continue reading "Gearbox oil replacement"
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October 2, 2018

Service & Repair

Customer vehicle damage

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October 2, 2018

Service & Repair

Pre-MOT repairs

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September 4, 2018

Service & Repair

ABS modulator repair

Case Studies
The consumer’s issue: “My car required a new or the repair of my ABS modulator. The dealership gave me a quote for £1,500 for a new part, but they also told me that the part could potentially be mended which would be cheaper. I went with the latter option, but when I received my invoice, … Continue reading "ABS modulator repair"
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August 7, 2018

Service & Repair

Replacement roof issues

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August 1, 2018

Service & Repair

Third party damage

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