Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

July 2, 2018

Service & Repair

Loose sump plug

Case Studies
The consumer’s issue: “I was called during the servicing of my car and was told that additional work would be needed. This included a gearbox leak which could cost around £4,000 to investigate. I declined this and took the car to a different garage. They found that the sump plug on the gearbox was loose, … Continue reading "Loose sump plug"
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July 2, 2018

Service & Repair

Glow plug engine damage

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June 7, 2018

Service & Repair

Faulty central locking

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June 7, 2018

Service & Repair

Accident damage repairs

Case Studies
The consumer’s issue: “I bought a vehicle, and was very happy with until I was involved in an accident where somebody hit the rear near side wheel arch of the car. My insurer informed me that the repairing garage had said my vehicle had been involved in an accident before, and as it had already … Continue reading "Accident damage repairs"
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June 5, 2018

Service & Repair

Vehicle valeting damage

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May 8, 2018

Service & Repair

Head gasket failure

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May 1, 2018

Service & Repair

Faulty GPS button

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April 3, 2018

Service & Repair

Marks on paintwork

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