Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

May 20, 2021

Service & Repair

SUV engine failure

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April 15, 2021

Service & Repair

Pre-MOT tyre replacement

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April 7, 2021

Service & Repair

Alloy wheel damage

Case Studies
The consumer’s issue: “I took my vehicle to a Motor Ombudsman-accredited business in November 2019 to have a tyre replaced. When collecting my car, I noticed damage to one of the alloy wheels. When I raised the issue, the business refused to replace the alloy or cover the cost of the replacement. In addition to … Continue reading "Alloy wheel damage"
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March 9, 2021

Service & Repair

Dent during repair

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January 22, 2021

Service & Repair

Post-MOT tyre replacement

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January 15, 2021

Service & Repair

Missing personal belongings

Case Studies
The consumer’s issue: “I purchased a new ’14-plate hatchback in March 2014, and in August 2018, it was struck by another car whilst parked in a car park. My breakdown assistance recovered the vehicle to a dealership. Unfortunately, because of all the shattered glass caused by the accident, it was unsafe for me to remove … Continue reading "Missing personal belongings"
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November 13, 2020

Service & Repair

Premature shock absorber failure

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November 11, 2020

Service & Repair

Unresolved judder issue

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October 26, 2020

Service & Repair

Dashboard crack repair

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