Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

February 25, 2019

Service & Repair

EGR valve failure

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February 12, 2019

Service & Repair

Fuel contamination repair

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January 14, 2019

Service & Repair

Installation of customer-sourced parts

Case Studies
The consumer’s issue: “I took my vehicle to the garage to replace my thermostat and alternator. I provided the parts as I managed to get them at a good price. Following on from the repair, the vehicle failed to start. I lost faith in the dealership and so I took it to my local dealership, … Continue reading "Installation of customer-sourced parts"
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December 3, 2018

Service & Repair

Cabin damage to 17 year old car

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November 28, 2018

Service & Repair

High pressure selling claim

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November 27, 2018

Service & Repair

Broken cambelt

Case Studies
The consumer’s issue: “I took my car to the garage because of a problem with the cambelt. However, when it was given back to me, it would not even start. I believe the business has damaged my vehicle, and I would therefore like them to repair and return it to its original condition.” The accredited … Continue reading "Broken cambelt"
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November 6, 2018

Service & Repair

Gearbox oil replacement

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October 2, 2018

Service & Repair

Customer vehicle damage

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