Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

April 10, 2019

Service & Repair

MOT clutch failure

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March 26, 2019

Service & Repair

Faulty wipers

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February 25, 2019

Service & Repair

EGR valve failure

Case Studies
The consumer’s issue: “Four months after I bought my car, the vehicle went into limp mode. I was told that the Exhaust Gas Recirculation (EGR) valve had failed and that it was uncommon for it to happen for the age of my car. When inspecting the vehicle, the dealership found the sump plug had been … Continue reading "EGR valve failure"
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February 12, 2019

Service & Repair

Fuel contamination repair

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December 3, 2018

Service & Repair

Cabin damage to 17 year old car

Case Studies
The consumer’s issue: “My 17 year old car was involved in an accident, and it was with the accredited business for around seven months for repairs. When I inspected my vehicle on its return, I found yellow dust particles in front of both seats and all underneath them. I tried to clean it up, but … Continue reading "Cabin damage to 17 year old car"
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November 28, 2018

Service & Repair

High pressure selling claim

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November 27, 2018

Service & Repair

Broken cambelt

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