Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

March 23, 2020

Service & Repair

Starter motor warranty claim

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March 23, 2020

Service & Repair

Unresolved engine issues

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February 28, 2020

Service & Repair

MOT retest confusion

Case Studies
The consumer’s issue: “I took my car to the accredited garage for a service, and for it to be re-tested after a failed MOT. I then collected the vehicle and drove it as normal. However, three months later, I had a breakdown and the recovery service attended. They said it was an alternator issue and … Continue reading "MOT retest confusion"
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February 28, 2020

Service & Repair

Loose gearbox mount bolts

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February 28, 2020

Service & Repair

Customer wheel damage

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February 26, 2020

Service & Repair

Engine part replacement

Case Studies
The consumer’s issue: “My car kept stalling, and I had to turn the ignition on and off. However, even after doing this, it would eventually stall again. I was told by an independent garage that the issue was with a certain part of the engine. I therefore paid to have it replaced, but the problem … Continue reading "Engine part replacement"
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February 26, 2020

Service & Repair

Delayed gearbox oil change

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December 20, 2019

Service & Repair

Repairs estimate confusion

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December 18, 2019

Service & Repair

ABS pump failure claim

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December 10, 2019

Service & Repair

Steering failure warranty claim

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