Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

November 13, 2020

Service & Repair

Premature shock absorber failure

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November 11, 2020

Service & Repair

Unresolved judder issue

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October 26, 2020

Service & Repair

Dashboard crack repair

Case Studies
The consumer’s issue: “I took my ’53-plate saloon to a dealership in February 2019 so that an airbag recall could be completed. However, when I picked up the car, I noticed a very large crack in the dashboard. I raised it with the business straightaway, but they told me that the damage had been noted … Continue reading "Dashboard crack repair"
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September 10, 2020

Service & Repair

Gearbox fault from servicing

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September 3, 2020

Service & Repair

Repeat timing chain failure

Case Studies
The consumer’s issue: “I purchased a brand-new hatchback in January 2011. In August 2013, after driving for 43,470 miles, the timing chain failed, so it was replaced under warranty by a dealership. In July 2019, 30,000 miles after the repair, the timing chain broke again, so I took it to a different garage, and they … Continue reading "Repeat timing chain failure"
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August 25, 2020

Service & Repair

Unclear diagnostics fees

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June 30, 2020

Service & Repair

Leaking brake fluid

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June 23, 2020

Service & Repair

Engine oil leak

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June 22, 2020

Service & Repair

Damaged radar module

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