Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

October 26, 2020

Service & Repair

Dashboard crack repair

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September 10, 2020

Service & Repair

Gearbox fault from servicing

Case Studies
The consumer’s issue: “I took my ’11-registration car for a major service in June 2019 and, within two weeks, it had broken down with a gearbox fault. I therefore returned to the garage and they advised that the gearbox had failed, but they would not accept responsibility for its repair. They offered me a goodwill … Continue reading "Gearbox fault from servicing"
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September 3, 2020

Service & Repair

Repeat timing chain failure

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August 25, 2020

Service & Repair

Unclear diagnostics fees

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June 30, 2020

Service & Repair

Leaking brake fluid

Case Studies
The consumer’s issue: “I bought a new SUV in 2014, and in March 2019, when the car had done around 30,000 miles, the brake fluid warning light came on. I therefore took it back to the selling dealership, and the engineer inspecting the vehicle said that the brake fluid level was very low. However, they … Continue reading "Leaking brake fluid"
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June 23, 2020

Service & Repair

Engine oil leak

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June 22, 2020

Service & Repair

Damaged radar module

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April 30, 2020

Service & Repair

Snapped bonnet cable claim

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April 30, 2020

Service & Repair

Wiper blade recall repair

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