Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

September 9, 2019

Service & Repair

Premature tyre replacement

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August 12, 2019

Service & Repair

Puncture repair quality

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July 24, 2019

Service & Repair

Faulty fuel filter

Case Studies
The consumer’s issue: “I took my car in for a service, and shortly after, fuel was leaking from the vehicle. I called my emergency breakdown provider, and they concluded that the service had not been completed correctly and the fuel filter was to blame. I therefore want my money back for the service, and to … Continue reading "Faulty fuel filter"
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July 24, 2019

Service & Repair

Vehicle repair dent

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May 1, 2019

Service & Repair

Worn gear knob

Case Studies
The consumer’s issue:  “I took my car in for a service at the business, and upon collecting it, I noticed some interior damage that was not there before. The leather on my vehicle was badly worn and scratched, and I believe that my gear knob may have been swapped at the dealership.” The accredited business’ … Continue reading "Worn gear knob"
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April 10, 2019

Service & Repair

MOT clutch failure

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March 26, 2019

Service & Repair

Faulty wipers

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February 25, 2019

Service & Repair

EGR valve failure

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February 12, 2019

Service & Repair

Fuel contamination repair

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