Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

May 1, 2019

Service & Repair

Worn gear knob

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April 10, 2019

Service & Repair

MOT clutch failure

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March 26, 2019

Service & Repair

Faulty wipers

Case Studies
The consumer’s issue: “I asked the dealership to fix my faulty wipers, but after numerous attempts and paying them over £1,000 to replace the wiper relay, motor and junction box, they failed to rectify the issue. The business recommended more repairs, but this was too expensive, so I took the car to another garage where … Continue reading "Faulty wipers"
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February 25, 2019

Service & Repair

EGR valve failure

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February 12, 2019

Service & Repair

Fuel contamination repair

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January 14, 2019

Service & Repair

Installation of customer-sourced parts

Case Studies
The consumer’s issue: “I took my vehicle to the garage to replace my thermostat and alternator. I provided the parts as I managed to get them at a good price. Following on from the repair, the vehicle failed to start. I lost faith in the dealership and so I took it to my local dealership, … Continue reading "Installation of customer-sourced parts"
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December 3, 2018

Service & Repair

Cabin damage to 17 year old car

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November 28, 2018

Service & Repair

High pressure selling claim

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November 27, 2018

Service & Repair

Broken cambelt

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November 7, 2018

Service & Repair

Exhaust pipe replacement

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