Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

May 8, 2018

Service & Repair

Head gasket failure

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May 1, 2018

Service & Repair

Faulty GPS button

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April 3, 2018

Service & Repair

Marks on paintwork

Case Studies
The consumer’s issue: “I purchased my vehicle from the dealership in May 2015, and the car had been shipped straight from storage to the dealership. A few months after I bought it, I contacted the dealership as orange dots had appeared on the paintwork. They had been present for some time, but at this point, … Continue reading "Marks on paintwork"
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March 26, 2018

Service & Repair

Faulty fuel system

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March 20, 2018

Service & Repair

Engine injector failure

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March 20, 2018

Service & Repair

Refund for diagnostics

Case Studies
The consumer’s issue: “I took my vehicle into the dealership for a two-hour diagnostic following which a repair was carried out at a cost to myself. However, upon the collection of my car, the same fault persisted. After a further five-hour diagnostic, again at my cost, the business successfully diagnosed the fault and repaired it … Continue reading "Refund for diagnostics"
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March 12, 2018

Service & Repair

Engine failure

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March 7, 2018

Service & Repair

MOT paint damage

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March 6, 2018

Service & Repair

Coil pack repair

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