Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

September 4, 2018

Service & Repair

ABS modulator repair

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August 7, 2018

Service & Repair

Replacement roof issues

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August 1, 2018

Service & Repair

Third party damage

Case Studies
The consumer’s issue: “I arranged to have my vehicle recovered to the dealership to investigate the knocking noise in my engine / gearbox. They sent a third party recovery service out to collect it, and they dropped off the key to the garage. However, when the car was returned by the recovery agent two days … Continue reading "Third party damage"
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July 2, 2018

Service & Repair

Loose sump plug

Case Studies
The consumer’s issue: “I was called during the servicing of my car and was told that additional work would be needed. This included a gearbox leak which could cost around £4,000 to investigate. I declined this and took the car to a different garage. They found that the sump plug on the gearbox was loose, … Continue reading "Loose sump plug"
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July 2, 2018

Service & Repair

Glow plug engine damage

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June 7, 2018

Service & Repair

Faulty central locking

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June 7, 2018

Service & Repair

Accident damage repairs

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June 5, 2018

Service & Repair

Vehicle valeting damage

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