Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

May 28, 2021

Vehicle Sales

Missing third service

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May 27, 2021

Vehicle Sales

Post-sale rattles

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May 24, 2021

Vehicle Sales

Faulty engine mount

Case Studies
The consumer’s issue: “I purchased a used 14-plate hatchback from a dealership in July 2018, and in June 2019, with just 25,000 miles on the clock, the car developed a serious fault. I took it for an inspection by a third party and discovered that the engine had dropped on one side, and that two … Continue reading "Faulty engine mount"
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May 5, 2021

Vehicle Sales

Missing tray tables

Case Studies
The consumer’s issue: “I was searching for a used car, and I found a diesel GT that was suitable for my needs, and which had the specification I was seeking. I therefore got in touch with the dealership, and they sent me a video of the vehicle, as I lived over 200 miles away from … Continue reading "Missing tray tables"
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