Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

March 13, 2019

Vehicle Sales

Park Assist failure

Case Studies
The consumer’s issue: “The Park Assist system on my vehicle does not work, and has never been operational in the eight months that I’ve owned the car from new. I have experienced appalling customer service and have highlighted the numerous failures. These include the business declaring that the fault was fixed when it wasn’t, denying … Continue reading "Park Assist failure"
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February 25, 2019

Vehicle Sales

Missing service plan

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February 12, 2019

Vehicle Sales

Seat belt failure

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January 28, 2019

Vehicle Sales

Blown head gasket after purchase

Case Studies
The consumer’s issue: “I bought a car, but 15 days later, it broke down. It was recovered to a repairer for a diagnosis who discovered that the head gasket had blown. As this fault developed in the first 30 days of ownership of the car, I would like to exercise my right to reject the … Continue reading "Blown head gasket after purchase"
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January 2, 2019

Vehicle Sales

Suspected coolant leak

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December 3, 2018

Vehicle Sales

Mileage misrepresentation

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