Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

July 2, 2018

Vehicle Sales

Missing AMI cables

Case Studies
The consumer’s issue: “I bought a vehicle from a dealership thinking I will receive exactly what I ordered. However, I am still waiting on the AMI audio cables I was promised, and the brakes on my car are constantly making a noise despite the business attempting to fix it once. I would therefore like the … Continue reading "Missing AMI cables"
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June 11, 2018

Vehicle Sales

Missing extras

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June 11, 2018

Vehicle Sales

Steering pump failure

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June 7, 2018

Vehicle Sales

Vehicle history dispute

Case Studies
The consumer’s issue: “The retailer failed to advise me that the vehicle was ex-lease, and I was also refused access to the logbook. I was informed that there was only one previous owner, but I was not aware that it was not a private owner. I feel that I have therefore been mis-led by this … Continue reading "Vehicle history dispute"
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