Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

March 26, 2019

Vehicle Sales

Bodywork scratches claim

Case Studies
The consumer’s issue: “I made an enquiry about a vehicle and was sent a video by the sales representative. In the video, he noted there were no marks on the bodywork, but pointed out issues with the alloy wheels. I noticed he avoided the back panel, but could see what looked like a mark, so … Continue reading "Bodywork scratches claim"
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March 13, 2019

Vehicle Sales

Park Assist failure

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February 25, 2019

Vehicle Sales

Missing service plan

Case Studies
The consumer’s issue: “I bought my car with a three-year service plan. However, when I took my car in for a service after 12 months, the business insisted that they had no record of the plan. This carried on for the next three years. Admittedly, it was my fault for not being able to locate … Continue reading "Missing service plan"
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February 12, 2019

Vehicle Sales

Seat belt failure

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