Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

November 7, 2018

Vehicle Sales

Oval piston boreholes

Case Studies
The consumer’s issue: “I bought a used 2007-plate car with 57,500 miles on the clock in March 2017. Five months later, the engine management light came on, and the car was booked into my local garage. They identified a fault with the lambda sensor, so I called the accredited business who sold the car to … Continue reading "Oval piston boreholes"
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November 6, 2018

Vehicle Sales

Mileage discrepancy claim

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October 2, 2018

Vehicle Sales

Van knocking noise

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October 2, 2018

Vehicle Sales

PCP agreement dispute

Case Studies
The consumer’s issue: “My parents purchased a new vehicle on a two-year PCP agreement. Four months prior to the lease coming to term, the dealership contacted my parents and asked them to come in to discuss their options. During this visit, my parents were told that due to a shortage of second hand cars in … Continue reading "PCP agreement dispute"
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September 10, 2018

Vehicle Sales

Electric vehicle purchase

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September 10, 2018

Vehicle Sales

Campervan delivery delay

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September 4, 2018

Vehicle Sales

Used car gearbox fault

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