Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

September 17, 2020

Vehicle Sales

Misleading mileage allowance

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September 10, 2020

Vehicle Sales

Onboard navigation SIM upgrade

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August 5, 2020

Vehicle Sales

Misaligned headlights and wiper failure

Case Studies
The consumer’s issue: “I purchased a used ’63-plate luxury SUV in November 2016 that was just over three years of age. When the car was delivered, the headlights were misaligned. They were therefore repaired by the business through the adjustment of the settings, but the issue re-occurred. The business diagnosed the fault as being a … Continue reading "Misaligned headlights and wiper failure"
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July 15, 2020

Vehicle Sales

Braking noise and vibration

Case Studies
The consumer’s issue: “I purchased a used ‘16-plate saloon from a dealership in January 2018. When driving the vehicle home, I discovered it was suffering from vibration and noise when braking. The next day, I reported this to the seller, and they asked me to take it to my nearest dealership to diagnose and repair … Continue reading "Braking noise and vibration"
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June 30, 2020

Vehicle Sales

Loose rear bumper

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