Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

December 3, 2019

Vehicle Sales

Post-sale cabin defects

Case Studies Read more

December 3, 2019

Vehicle Sales

Non-genuine wing repair

Case Studies Read more

November 20, 2019

Vehicle Sales

Used car transmission failure

Case Studies
The consumer’s issue: “In 2017, I purchased a car that was three years old, with approximately 11,000 miles on the clock. However, six months and 14 days after I bought it, and having only covered about 7,000 miles, the vehicle broke down with a gearbox fault. I took the car back to the business to … Continue reading "Used car transmission failure"
Read more

October 25, 2019

Vehicle Sales

Excess mileage demand

Case Studies Read more

October 25, 2019

Vehicle Sales

Post-purchase knocking noise

Case Studies
The consumer’s issue: “I purchased a vehicle from the business and have since experienced a knocking noise coming from my car. I complained to the garage, which was followed by them taking some corrective action. I was advised that the vehicle was safe to drive, but I am still concerned about the fault due to … Continue reading "Post-purchase knocking noise"
Read more

October 24, 2019

Vehicle Sales

Low oil levels

Case Studies Read more

October 22, 2019

Vehicle Sales

Used car clutch failure

Case Studies Read more

October 1, 2019

Vehicle Sales

Multi-user vehicle claim

Case Studies Read more

September 19, 2019

Vehicle Sales

Electric vehicle range

Case Studies Read more