Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

January 22, 2020

Vehicle Sales

Mis-sold service plan

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December 20, 2019

Vehicle Sales

Oil burning problem

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December 18, 2019

Vehicle Sales

ABS warning light illumination

Case Studies
The consumer’s issue: “I contacted the business to express my dissatisfaction with a used vehicle bought from them. I had been shopping around, but the salesman was very helpful and enthusiastically found me a car. He said that it matched my specification request, and prompted me to pay a deposit to hold the vehicle. Shortly … Continue reading "ABS warning light illumination"
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December 10, 2019

Vehicle Sales

Burnt out clutch repair

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December 3, 2019

Vehicle Sales

Post-sale cabin defects

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December 3, 2019

Vehicle Sales

Non-genuine wing repair

Case Studies
The consumer’s issue: “I purchased my Approved Used car in January 2018, and when I was buying the vehicle, I was told that it had never been in an accident. I later discovered however, that the car was previously involved in a crash and was repaired poorly with non-genuine parts. Furthermore, the car has a … Continue reading "Non-genuine wing repair"
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November 14, 2019

Vehicle Sales

Jerky vehicle rejection

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November 7, 2019

Vehicle Sales

Faulty fuel gauge

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