Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

May 28, 2020

Vehicle Sales

Mis-sold 4×4

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May 27, 2020

Vehicle Sales

Damaged speaker grill

Case Studies
The consumer’s issue: “In April 2018, I purchased a used 17-plate saloon car. Shortly after buying the vehicle, I noticed there was a dent in the metal speaker grill, and when playing music, it rattled. I therefore contacted the selling dealership, and asked them to repair it at no cost to myself, as I was … Continue reading "Damaged speaker grill"
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May 26, 2020

Vehicle Sales

Premature tyre wear

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May 18, 2020

Vehicle Sales

Peeling paint on bumper

Case Studies
The consumer’s issue: “I bought a brand new estate car from a dealership in September 2015. Around three years’ later in October 2018, I contacted the business to explain that the car was not of satisfactory quality, as paint was peeling around the reversing sensors on the rear bumper. I asked them to repair the … Continue reading "Peeling paint on bumper"
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April 20, 2020

Vehicle Sales

Third-party brake repair

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April 15, 2020

Vehicle Sales

Missing heated seats

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