Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

March 15, 2021

Vehicle Sales

Engine misfire repairs

Case Studies
The consumer’s issue: “I purchased a brand-new hatchback in 2013. Five years later, at around 80,000 miles, I had the cambelt replaced by an independent garage. However, following the repair, the car developed an incurable misfire. The business has carried out several investigations, but they haven’t been able to locate the fault. I therefore took … Continue reading "Engine misfire repairs"
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March 5, 2021

Vehicle Sales

Post-sale problems

Case Studies
The consumer’s issue: “I purchased a 2011 plate saloon in October 2018, with 55,000 miles on the clock. Since buying the car, I have tried to get the dealership to look at the vehicle and see what is wrong with it, as I was having lots of problems with it. Initially, they just kept offering … Continue reading "Post-sale problems"
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February 24, 2021

Vehicle Sales

Speed limiter discovery

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