Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

August 15, 2021

Vehicle Sales

Sunroof adhesive failure

Case Studies
The consumer’s issue: “I purchased a new hatchback from a dealership in November 2015. I had used this vehicle for around three and a half years without any problems, but in July 2019, whilst I was driving along the motorway, the panel that surrounds the sunroof on my car lifted off and flew away. To … Continue reading "Sunroof adhesive failure"
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August 5, 2021

Vehicle Sales

Crushed drain tube

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July 19, 2021

Vehicle Sales

Connecting rod fault

Case Studies
The consumer’s issue: “I purchased a used 63-plate SUV from a dealership in June 2017. Nearly two years’ later, in February 2019, with just 60,000 miles on the clock, the engine failed due to the connecting rod coming through the side of the engine block. I therefore took it to the dealership for repairs, but … Continue reading "Connecting rod fault"
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