Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

February 26, 2020

Vehicle Sales

EGR valve failure

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February 14, 2020

Vehicle Sales

Recurring air conditioning fault

Case Studies
The consumer’s issue: “I purchased a two-year-old used car. When I test drove it, I noticed the air conditioning unit was not working correctly. I pointed this out to the salesperson and was told that this would be fixed by the time the car was ready to be collected. However, after a couple of days … Continue reading "Recurring air conditioning fault"
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January 31, 2020

Vehicle Sales

Engine failure claim

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January 31, 2020

Vehicle Sales

Tinted windows omission

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January 22, 2020

Vehicle Sales

Mis-sold service plan

Case Studies
The consumer’s issue: “I bought a five-year service plan as part of my used car purchase in August 2018. The business however, failed to inform me that the agreement had a 62,500 mileage limit, and prevented me from obtaining the benefit of the sixth service at the 75,000-mile mark. The inclusion of this service plan … Continue reading "Mis-sold service plan"
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December 20, 2019

Vehicle Sales

Oil burning problem

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December 10, 2019

Vehicle Sales

Burnt out clutch repair

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