Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

May 1, 2018

Vehicle Sales

Misaligned body panels

Case Studies
The consumer’s issue: “I saw a video and test drove a used car before putting down a deposit at a dealership. When I came to collect it, it was raining heavily, but I was assured that everything was OK with it. However, when I was washing the car a few days later, I noticed several … Continue reading "Misaligned body panels"
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March 6, 2018

Vehicle Sales

Paint defect rejection

Case Studies
The consumer’s issue: “I bought a car in March 2015. I had two previous vehicles, one of which was rejected by myself, and the other rejected by the dealership, due to issues with the paint. The most recent vehicle is now experiencing the same defect. I would therefore like the dealership to buy back the … Continue reading "Paint defect rejection"
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February 27, 2018

Vehicle Sales

Car charging confusion

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