Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

June 30, 2020

Vehicle Sales

Loose rear bumper

Case Studies
The consumer’s issue: “I bought a new saloon car from a dealership in June 2019. I took delivery of the vehicle and found that the near side of the rear bumper was loose. I complained to the dealer the next day, but they explained that all cars of the same make and model were like … Continue reading "Loose rear bumper"
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June 22, 2020

Vehicle Sales

Stiff air conditioning dial

Case Studies
The consumer’s issue: “I bought a brand new ’19-registration small city SUV in March 2019, and around a month later, after driving 1,000 miles, I took the car back to the seller due to the air conditioning dial being very stiff to use. To replace the heating controls, they had to remove the dashboard, and … Continue reading "Stiff air conditioning dial"
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May 28, 2020

Vehicle Sales

Mis-sold 4×4

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