Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

September 19, 2019

Vehicle Sales

Electric vehicle range

Case Studies Read more

September 18, 2019

Vehicle Sales

Misleading vehicle registration

Case Studies
The consumer’s issue: “In 2018, I purchased a car with the understanding that it was two years old. All the documents said the car was first registered in 2016 and the dealership also confirmed this. They also said that an MOT wasn’t required until 2019. However, after buying the car, I started to receive MOT … Continue reading "Misleading vehicle registration"
Read more

September 18, 2019

Vehicle Sales

Retrofitted parking sensors

Case Studies Read more

September 16, 2019

Vehicle Sales

Bodywork marks from adverts

Case Studies Read more

September 15, 2019

Vehicle Sales

Used car purchase issues

Case Studies
The consumer’s issue: “When I purchased my vehicle, I became aware of multiple issues which were present at the point of sale. The tyres were under-inflated, the car had a damaged alloy wheel and the brake pads were also badly worn. I would therefore like the business to repair the vehicle so it is returned … Continue reading "Used car purchase issues"
Read more

September 14, 2019

Vehicle Sales

Repeat oil leaks

Case Studies Read more

September 10, 2019

Vehicle Sales

Repeated TPMS light

Case Studies Read more

August 12, 2019

Vehicle Sales

Engine ticking noise

Case Studies Read more