Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

November 25, 2020

Vehicle Sales

Mis-sold service plan

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November 18, 2020

Vehicle Sales

Persistent dog smell

Case Studies
The consumer’s issue: “In February 2018, I purchased a 13-plate saloon from a dealership. When I first looked at the car, I noticed the presence of dog hair, and it smelled of dog as well. I agreed with the dealership that they would clean the car and, when I collected it, it smelled fine. However, … Continue reading "Persistent dog smell"
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November 11, 2020

Vehicle Sales

Additional mileage value

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November 5, 2020

Vehicle Sales

Detached seat back

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October 26, 2020

Vehicle Sales

Pitted and worn brake discs

Case Studies
The consumer’s issue: “I purchased a used ’64-plate car in July 2018. At the point of sale, the car had an MOT carried out with no advisories. When the MOT was next due in June 2019, around 11 months after I took delivery of the car, I was given an advisory for pitted and worn … Continue reading "Pitted and worn brake discs"
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September 17, 2020

Vehicle Sales

Misleading mileage allowance

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September 10, 2020

Vehicle Sales

Onboard navigation SIM upgrade

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