Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

May 20, 2019

Vehicle Sales

Failing mechatronics unit

Case Studies
The consumer’s issue: “I purchased a used 2008 plate vehicle with 70,000 miles on the clock for £3,000. Five days later, various issues arose including the car struggling to shift through the gears. I took the car back to the accredited business and they said it hadn’t been repaired yet, but was safe to drive. … Continue reading "Failing mechatronics unit"
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March 26, 2019

Vehicle Sales

Bodywork scratches claim

Case Studies
The consumer’s issue: “I made an enquiry about a vehicle and was sent a video by the sales representative. In the video, he noted there were no marks on the bodywork, but pointed out issues with the alloy wheels. I noticed he avoided the back panel, but could see what looked like a mark, so … Continue reading "Bodywork scratches claim"
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March 13, 2019

Vehicle Sales

Park Assist failure

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February 25, 2019

Vehicle Sales

Missing service plan

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February 12, 2019

Vehicle Sales

Seat belt failure

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