Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

February 12, 2019

Vehicle Sales

Seat belt failure

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January 14, 2019

Vehicle Sales

Cracked alloy wheel on used car

Case Studies
The consumer’s issue: “Two months after buying the car, I starting feeling severe vibrations in the steering wheel when driving. Therefore, I took the car back to the dealership and they told me that I had a cracked alloy wheel. I believe it was already damaged when the car was sold to me, but the … Continue reading "Cracked alloy wheel on used car"
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December 3, 2018

Vehicle Sales

Mileage misrepresentation

Case Studies
The consumer’s issue: “I bought a used car in March 2018, and the paperwork showed the mileage as being 3,927. However, after I took delivery of the vehicle, I realised that it had 9,434 miles on the clock. I consider that the mileage has been misrepresented, and when I complained, I was offered £150 and … Continue reading "Mileage misrepresentation"
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November 7, 2018

Vehicle Sales

Oval piston boreholes

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November 6, 2018

Vehicle Sales

Mileage discrepancy claim

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October 2, 2018

Vehicle Sales

Van knocking noise

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