Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

September 10, 2018

Vehicle Sales

Electric vehicle purchase

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September 10, 2018

Vehicle Sales

Campervan delivery delay

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September 4, 2018

Vehicle Sales

Used car gearbox fault

Case Studies
The consumer’s issue: “I bought a 2012 plate vehicle in July 2017. After a two-week holiday, I used the car and found that despite it being put into drive, it reversed instead. After three attempts, the car went forwards. I live on a busy ring road and this is very distressing. A few days later, … Continue reading "Used car gearbox fault"
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August 7, 2018

Vehicle Sales

Wrong interior trim

Case Studies
The consumer’s issue: “I bought a new car with a black and red trim. However, the accredited business ordered a car with a black interior which isn’t what I wanted. The order was changed, but after seven separate delays with it, I took the car with the black interior which had arrived. Nobody kept me … Continue reading "Wrong interior trim"
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August 6, 2018

Vehicle Sales

DSG gearbox failure

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August 1, 2018

Vehicle Sales

PCP term dispute

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