Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

May 1, 2019

Vehicle Sales

Problematic noise levels

Case Studies
The consumer’s issue:  “I have experienced faults with my vehicle since I bought it, and these include issues with the entertainment system, door and several noises coming from the car. The general driveability is now worse, and the noises are becoming more problematic. I am therefore seeking a replacement car or to reject it outright.” The … Continue reading "Problematic noise levels"
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April 1, 2019

Vehicle Sales

Faulty car purchase

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March 26, 2019

Vehicle Sales

Bodywork scratches claim

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March 13, 2019

Vehicle Sales

Missing new car documentation

Case Studies
The consumer’s issue: “We recently purchased a car, and there were a number of issues from the start. These included the  vehicle not being MOT’d has or taxed, whilst the leather seats were also damaged. This meant that the car was not legally roadworthy, and we subsequently realised that we had not been provided with … Continue reading "Missing new car documentation"
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March 13, 2019

Vehicle Sales

Park Assist failure

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February 25, 2019

Vehicle Sales

Missing service plan

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February 12, 2019

Vehicle Sales

Seat belt failure

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