Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

May 27, 2020

Vehicle Sales

Damaged speaker grill

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May 26, 2020

Vehicle Sales

Premature tyre wear

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May 22, 2020

Vehicle Sales

Burnt-out clutch repair

Case Studies
The consumer’s issue: “I purchased a used ’65-plate SUV for my son as a gift on 21st December 2018. Two months later, on 17th February 2019, the rev counter became erratic when my son was driving on the motorway. He tried to slow down, and move to a lower gear, but the clutch wouldn’t work. … Continue reading "Burnt-out clutch repair"
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May 11, 2020

Vehicle Sales

Repeated oil leaks

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April 24, 2020

Vehicle Sales

Camshaft manufacturing fault

Case Studies
The consumer’s issue: “I purchased my 14-registration car in January 2015, and in November 2018, the vehicle broke down. The car was taken to a dealership, and they found that the engine had failed due to a camshaft issue. I believe this to be a manufacturing fault, which the manufacturer knew about, but had failed … Continue reading "Camshaft manufacturing fault"
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April 20, 2020

Vehicle Sales

Third-party brake repair

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April 15, 2020

Vehicle Sales

Missing heated seats

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