Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

February 10, 2021

Vehicle Sales

Four cracked tyres

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November 25, 2020

Vehicle Sales

Mis-sold service plan

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November 23, 2020

Vehicle Sales

Incorrect hand adaptation device

Case Studies
The consumer’s issue: “I purchased a 17-plate hatchback from a dealership in March 2017 under the Motability Scheme. I made it clear to them that I required a hand adaptation device to be added to the car. I have used this hand adaptation for 14 years and am very particular about it, as its features … Continue reading "Incorrect hand adaptation device"
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November 18, 2020

Vehicle Sales

Persistent dog smell

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November 11, 2020

Vehicle Sales

Additional mileage value

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November 5, 2020

Vehicle Sales

Detached seat back

Case Studies
The consumer’s issue: “I bought a used ‘13-plate SUV from a dealership in July 2016. At the time, there was a fault with the top right-hand corner of the driver’s seat. The back was coming away from the frame, so the dealership carried out a repair and I proceeded with the purchase. But despite the … Continue reading "Detached seat back"
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October 26, 2020

Vehicle Sales

Pitted and worn brake discs

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September 17, 2020

Vehicle Sales

Misleading mileage allowance

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