Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

May 28, 2020

Vehicle Sales

Pre-sale accident claim

Case Studies
The consumer’s issue: “I bought a small used ’60-plate city car in October 2016 for £2,915, and it had 28,000 miles on the clock. When I was buying the vehicle, I made sure that the selling dealership confirmed to me that the vehicle had never been in an accident. But a month later, I had … Continue reading "Pre-sale accident claim"
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May 28, 2020

Vehicle Sales

Mis-sold 4×4

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May 27, 2020

Vehicle Sales

Damaged speaker grill

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May 26, 2020

Vehicle Sales

Premature tyre wear

Case Studies
The consumer’s issue: “I bought a brand new estate car from a dealership in July 2018, and at its first annual service (by which time I had completed only 9,700 miles), the business informed me that the car needed two new front tyres costing £1,000.  I believe this to be totally unacceptable for a one-year-old … Continue reading "Premature tyre wear"
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