Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.
Vehicle Sales
November 23, 2020
Vehicle Sales
Incorrect hand adaptation device
Case StudiesThe consumer’s issue: “I purchased a 17-plate hatchback from a dealership in March 2017 under the Motability Scheme. I made it clear to them that I required a hand adaptation device to be added to the car. I have used this hand adaptation for 14 years and am very particular about it, as its features … Continue reading "Incorrect hand adaptation device"
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November 5, 2020
Vehicle Sales
Detached seat back
Case StudiesThe consumer’s issue: “I bought a used ‘13-plate SUV from a dealership in July 2016. At the time, there was a fault with the top right-hand corner of the driver’s seat. The back was coming away from the frame, so the dealership carried out a repair and I proceeded with the purchase. But despite the … Continue reading "Detached seat back"
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