Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

November 7, 2019

Vehicle Sales

Dashboard noise defect

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October 25, 2019

Vehicle Sales

Excess mileage demand

Case Studies
The consumer’s issue: “I purchased the car, and was advised to take out a finance agreement based on an annual mileage of 5,000 to keep the payments down. I was informed when I had paid 50% of the agreement that I could terminate at no additional cost. The contract also stated:  “If you have paid … Continue reading "Excess mileage demand"
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October 24, 2019

Vehicle Sales

Low oil levels

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October 22, 2019

Vehicle Sales

Used car clutch failure

Case Studies
The consumer’s issue: “I purchased a used car with approximately 54,000 miles on the clock. However, a couple of days later, the vehicle cut out as I was travelling to work. I managed to engage the clutch and get the car to a safe position. I then had it recovered to the business, and they … Continue reading "Used car clutch failure"
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October 1, 2019

Vehicle Sales

Multi-user vehicle claim

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September 19, 2019

Vehicle Sales

Electric vehicle range

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