Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.
Vehicle Sales
May 22, 2020
Vehicle Sales
Burnt-out clutch repair
Case StudiesThe consumer’s issue: “I purchased a used ’65-plate SUV for my son as a gift on 21st December 2018. Two months later, on 17th February 2019, the rev counter became erratic when my son was driving on the motorway. He tried to slow down, and move to a lower gear, but the clutch wouldn’t work. … Continue reading "Burnt-out clutch repair"
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April 24, 2020
Vehicle Sales
Camshaft manufacturing fault
Case StudiesThe consumer’s issue: “I purchased my 14-registration car in January 2015, and in November 2018, the vehicle broke down. The car was taken to a dealership, and they found that the engine had failed due to a camshaft issue. I believe this to be a manufacturing fault, which the manufacturer knew about, but had failed … Continue reading "Camshaft manufacturing fault"
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