Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

March 13, 2019

Vehicle Sales

Park Assist failure

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February 25, 2019

Vehicle Sales

Missing service plan

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February 12, 2019

Vehicle Sales

Seat belt failure

Case Studies
The consumer’s issue: “My seat belt mechanism has failed and I deem it to be faulty from the point of sale. I want the dealership to give me money as a goodwill gesture and to take responsibility for repairing the fault. But the business is refusing liability because they believe the seat belt was fit … Continue reading "Seat belt failure"
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January 2, 2019

Vehicle Sales

Finance payments for faulty car

Case Studies
The consumer’s issue: “I bought a vehicle and had multiple problems with it from the date of purchase. Eventually the business agreed to change the car and we walked away with a different make and model. However, shortly afterwards, problems persisted with the new vehicle, and for seven months, the vehicle has still not been … Continue reading "Finance payments for faulty car"
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January 2, 2019

Vehicle Sales

Suspected coolant leak

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December 3, 2018

Vehicle Sales

Mileage misrepresentation

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November 7, 2018

Vehicle Sales

Oval piston boreholes

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