Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

May 1, 2018

Vehicle Sales

Missing infotainment features

Case Studies
The consumer’s issue: “I bought a brand new car in March 2017. The information on the manufacturer’s website showed a touchscreen console and integrated navigation system. However, when my car was delivered, I found it didn’t have this feature, and it also didn’t integrate the parking sensors fully as I had expected. The reason I … Continue reading "Missing infotainment features"
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March 6, 2018

Vehicle Sales

Missing service history

Case Studies
The consumer’s issue: “I bought a used car on 14 February 2017. I asked if the vehicle had a full service history and was told that it did, and was shown a service history. However, the dealership now can’t provide this to me and only three out of four services can be tracked down. I’m … Continue reading "Missing service history"
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March 6, 2018

Vehicle Sales

Paint defect rejection

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February 27, 2018

Vehicle Sales

Car charging confusion

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