Consumer Testimonials

Testimonials from some of the customers we’ve helped.

At The Motor Ombudsman we work hard to resolve disputes between consumers and our accredited businesses. Here’s some of our recent customer feedback.


“I cannot express how grateful and happy I am with the service that I received. My case handler was knowledgeable, understanding and gave me step-by-step information regarding what I needed to do.”

“The adjudicator who dealt with my call was brilliant, especially when I got upset, and he was very patient and so professional. A big thank you to him!”

“Thank you very much for opening a case file for me regarding my dispute. However, the very mention of your name has caused them to react, and today, my money was refunded!”

“I was very grateful for the information I received. The advisor seemed knowledgeable regarding the laws around my concerns.”

“I must say everything was handled in a very professional way and was extremely efficient. I am just waiting for a call from the vehicle manufacturer to arrange a date for the repair of my car.”

“I would like to say how helpful my adjudicator was. I was feeling a little nervous about making the call initially. However his call handling helped me to feel so much better. I have scaled all questions as a ten as he was very professional, helpful and understood my needs.  I feel confident that my case will be resolved efficiently. Thank you.”

“I was extremely impressed with my case handler, and the swiftness with which he understood and acknowledged a full understanding of my case. I cannot rate the resolution at this time as the case has only just been raised, but I am confident that with your assistance, it will be satisfactorily and efficiently resolved.”

“The vehicle manufacturer has been in touch with me regarding the reimbursement of the agreed sum. I sincerely thank you for all the assistance with this matter, your patience and for your professionalism throughout.”

“I have received a detailed letter of apology, an explanation and a cheque from the Service Manager at the dealership. I am grateful for the involvement of The Motor Ombudsman in resolving this matter.”

“I  can confirm that the cheque has been received, and I would like to thank you for all your hard work and help. The Motor Ombudsman helped take away the stress.”

I wanted to say thank you for pursuing my grievance, and I received a cheque which was a complete refund of the amount I had to pay to have the transmission replaced. Thank you very much again, and you have made me an extremely happy lady!”

“Thank you for your time and effort that you have made contributed in this case. All I can say as an outsider looking in, is that you are good at what you do.”

I would like to take this opportunity to thank you for your help and guidance through the involved procedures of making a claim through the Ombudsman service. It is much appreciated.”


To read customer reviews of local garages in your area, visit our Garage Finder.