Vauxhall UK and its authorised dealerships strive to provide the highest standard of customer service and vehicles, however there may be times where things don’t go as expected.
If issues arise with your Vauxhall vehicle, service experience or dealership interaction and you would like to raise a complaint, you must first get in touch with the business directly. Vauxhall is accredited to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars, and many complaints can usually be resolved within the business’s own complaints process.
If your dispute remains unresolved after eight weeks, The Motor Ombudsman can consider your complaint for indepedent review. We offer Alternative Dispute Resolution (ADR) for disputes around faulty cars, rejected vehicles or unsuitable repairs. This page explains how to make a complaint to Vauxhall and when The Motor Ombudsman can assist.
Before making a complaint, ensure you have read Vauxhall UK’s full complaints policy.
Vauxhall UK Complaint Details
Phone Number
You can raise a complaint with Vauxhall UK by calling their dedicated customer service team.
Phone: 0800 026 0034
Address
Send written complaints to Vauxhall UK’s customer service department:
Address: Vauxhall Motors Ltd Customer Care, Pinley House, 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND
While Vauxhall don’t offer a dedicated complaints email, you can contact them via their online contact form.
When can The Motor Ombudsman help with Vauxhall complaints?
If you have contacted DS Automobiles UK or an authorised DS retailer and your complaint has not been resolved within eight weeks of being raised, you may be able to refer the matter to The Motor Ombudsman. We will review the circumstances of the dispute and assess whether the applicable Motor Industry Codes of Practice have been followed.
DS Automobiles UK and its authorised retailer network are accredited to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice, which establish recognised standards for vehicle sales, servicing, repairs, and complaint handling.
The Motor Ombudsman can investigate unresolved disputes to determine whether these standards have been met. We may consider complaints relating to the purchase of a vehicle, the quality of service provided by a DS Automobiles retailer, or concerns regarding repairs and workmanship.
Check Vauxhall Recalls
You can check whether your Vauxhall vehicle has been impacted by a safety recall by using the recall checker on our website, which features official recall information.
Vauxhall will usuall registered vehicle owners directly if their vehicle has been subject to a recall and provide any next steps.
Frequently Asked Questions
Yes, provided you’ve given Vauxhall UK or the retailer an opportunity to resolve the issue and either eight weeks have passed or you’re dissatisfied with the outcome or received no response, The Motor Ombudsman can provide independent Alternative Dispute Resolution for your Vauxhall complaint.
When contacting Vauxhall or a dealership, provide:
• Your contact information (name, phone, email, address)
• Vehicle details (registration, model, VIN if available)
• Clear description of the problem
• Timeline of events and type of steps taken to resolve
• What resolution you’re seeking
• Supporting documentation (invoices, service records, photos, correspondence)
If you need to use The Motor Ombudsman to resolve your dispute, you will need to provide evidence that you have already raised the issue with the dealership and allowed them the opportunity to resolve it.
The Motor Ombudsman can help resolve complaints about Vauxhall vehicle sales, dealership service standards, servicing quality, repair work or workmanship issues. To qualify for assistance, the complaint must involve a Vauxhall business accredited to one of The Motor Ombudsman’s Motor Industry Codes of Practice and fall within the scope of those codes. Please note that complaints relating to finance agreements, insurance products or matters outside the dealership’s direct control cannot be handled through this service.
Yes. The Motor Ombudsman’s Alternative Dispute Resolution services is free for consumers with unresolved Vauxhall complaints. There are no charges for raising or reviewing Hyundai complaints through their service.
Yes. The Motor Ombudsman handles complaints about both new and used Vauxhall vehicles, provided the complaint meets their criteria and falls within the scope of the relevant Motor Industry Codes of Practice.
Yes. The Motor Ombudsman can handle complaints about both manufacturers and dealerships, provided they are accredited to one of The Motor Ombudsman’s Motor Industry Codes of Practice and your complaint falls within the scope of those codes.
About Vauxhall Ltd
Vauxhall Motors Ltd Customer Care, Pinley House, 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND
Phone: 0800 026 0034
Vauxhall, named after the London district of Vauxhall in which it was founded, is the UK’s oldest surviving car manufacturer.
Formed in 1857 by engineer Alexander Wilson, Vauxhall initially produced marine engines for pleasure craft on the Thames.
Vauxhall has been manufacturing vehicles in the UK continuously since 1903 & currently has the UK’s only Electric only production facility at Ellesmere Port.
Vauxhall continues to innovate and produce new cars packed full of technology.
Over the years it has produced a number of vehicles which have become household names including Astra, Mokka & Corsa, currently the UK’s best selling small car.
Vauxhall pride themselves in ensuring the latest automotive technology is available to all and striving to deliver the freedom of personal mobility to all.
In recent years they have been a leader in ensuring the accessibility of electric mobility. The New Vauxhall Frontera, for example, was the first car ever launched in the UK offering list price parity between its Petrol & Electric versions.
Vauxhall has also recently announced the launch of its All-Electric performance sub-Brand; GSE, which will pick up where VXR left off in the 2010’s as a sub-Brand designed to bring performance cars to the mass market.
Vauxhall are accredited to The Motor Ombudsman’s New Car Code of Practice. You can read more about this commitment to high standards here.
