Ford UK and its authorised dealerships are commited to providing quality vehicles and excellent customer service. However, there may be circumstances where things don’t go as expected.
If issues arise with your Ford vehicle, service experience or dealership interaction and you would like to make a complaint, you must first contact the business directly. Ford UK is accredited to The Motor Ombudsman’s Motor Industry Codes of Practice for New Cars, and many complaints can be resolved in the early stages using the business’s own complaints process.
If your dispute remains unresolved after eight weeks, The Motor Ombudsman may be able to help. We offer Alternative Dispute Resolution (ADR) for disputes around faulty cars, rejected vehicles or unsuitable repairs. This page explains how to make a complaint to Ford and when The Motor Ombudsman can assist.
Before making a complaint, ensure you have read Ford UK’s full complaints policy.
Ford Complaint Details
Phone Number
You can call Ford UK’s dedicated customer service team to raise a complaint:
Phone: 020 3564 4444
Address
Submit your complaint in writing to:
Address: Ford Customer Relationship Centre,
Royal Oak Way South,
Daventry,
NN11 8NT
You can raise a complaint over email to Ford UK’s dedicated customer service team.
Email:
UKCVSC1@ford.com
When can The Motor Ombudsman help with Ford complaints?
If Ford UK or a Ford dealership cannot resolve your complaint within eight weeks, The Motor Ombudsman may be able to help through independent review against the Motor Industry Codes of Practice.
Ford UK and its authorised dealerships are accredited to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice, which set nationally recognised standards for fairness in vehicle sales, servicing and complaint handling.
The Motor Ombudsman can review unresolved complaints to assess whether these standards have been followed. We can consider disputes relating to the sale of a vehicle, the standard of service provided by a Ford dealership, or issues with vehicle repairs or workmanship.
Check Ford Recalls
You can check whether your Ford vehicle has been impacted by a safety recall by using The Motor Ombudsman’s online recall checker, which features official recall information.
Ford will usually contact registered keepers directly if their vehicle is subject to a recall and provide details of any next steps.
Frequently Asked Questions
Once you submit your complaint, The Motor Ombudsman will assess whether it falls within their remit and the scope of the relevant Motor Industry Code of Practice. If your complaint is eligible, the case will progress through their dispute resolution process.
Yes, provided you’ve given the Ford dealership or Ford UK the opportunity to resolve the issue and either eight weeks have passed or you’re dissatisfied with their final response or received no response, The Motor Ombudsman can provide independent Alternative Dispute Resolution for your Ford complaint.
When contacting Ford or a dealership, provide:
• Your contact information (name, phone, email, address)
• Vehicle details (registration, model, VIN if available)
• Clear description of the problem
• Timeline of events and type of steps taken to resolve
• What resolution you’re seeking
• Supporting documentation (invoices, service records, photos, correspondence)
If you need to use The Motor Ombudsman to resolve your dispute, you will need to provide evidence that you have already raised the issue with the dealership and allowed them the opportunity to resolve it.
Yes. The Motor Ombudsman’s Alternative Dispute Resolution services is free for consumers with unresolved Ford complaints. There are no charges for raising or reviewing Ford complaints through their service.
The Motor Ombudsman can help resolve complaints about Ford vehicle sales, dealership service standards, servicing quality, repair work or workmanship issues. To qualify for assistance, the complaint must involve a Ford business accredited to one of The Motor Ombudsman’s Motor Industry Codes of Practice and fall within the scope of those codes. Please note that complaints relating to finance agreements, insurance products or matters outside the dealership’s direct control cannot be handled through this service.
Yes. The Motor Ombudsman handles complaints about both new and used Ford vehicles, provided the complaint meets their criteria and falls within the scope of the relevant Motor Industry Codes of Practice.
About Ford UK Limited
Royal Oak Way South, Daventry, Northamptonshire, NN11 8NT
Phone: 0203 564 4444
At Ford Motor Company, the development of new products and services that customers want and value is at the heart of what we do. From fun-to-drive, fuel-efficient cars to versatile, capable utility vehicles and tough, durable commercial vehicles, Ford offers a wide range of high-quality products with global appeal.
Our customers are at the core of this plan and we therefore hope all of our Ford owners have trouble free motoring. However, if a problem should occur, our Ford dealers are fully equipped and trained to diagnose and rectify any technical issues (including warranty repairs). A full list of Ford Dealers can be found through our Dealer locator on our website www.ford.co.uk.
In the event that you require advice or assistance from Ford Motor Company and for any other enquiries to Ford, please don’t hesitate to get in touch with us. All details can be found on our website www.ford.co.uk under ‘Contact Us’.
Ford. Go Further.
