Land Rover and its authorised dealerships are commited to providing the highest standard of vehicles and excellent customer service. However, there may be instances where expected levels of service aren’t met.
If issues arise with your Land Rover vehicle, service experience or dealership interaction and you would like to raise a dispute, you must first contact the business directly. Land Rover is accredited to The Motor Ombudsman’s Motor Industry Codes of Practice, and many complaints can be resolved using the business’s own complaints process.
If your dispute remains unresolved after eight weeks, The Motor Ombudsman may be able to help. We offer Alternative Dispute Resolution (ADR) for disputes around faulty cars, rejected vehicles or unsuitable repairs. This page explains how to make a complaint to Land Rover and when The Motor Ombudsman can assist.
Before making a complaint, ensure you have read Land Rover UK’s full complaints policy.
Land Rover Complaint Details
Phone Number
You can directly raise a complaint with Land Rover by calling their customer service team.
Phone: 0370 500 0500
Address
Submit your complaint in writing to:
Address: Jaguar Land Rover Ltd, Banbury Road, Gaydon, Warwickshire CV35 0RR
Land Rover don’t offer a dedicated complaints email, but you can contact them via their website.
When can The Motor Ombudsman help with Land Rover complaints?
If you’ve contacted Land Rover or a Land Rover retailer and your complaint remains unresolved within eight weeks from when it was first raised, you may refer the dispute to The Motor Ombudsman. We will assess whether the relevant Motor Industry Codes of Practice have been followed.
Land Rover and its authorised dealerships are accredited to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice, which set nationally recognised standards for fairness in vehicle sales, servicing and complaint handling.
The Motor Ombudsman can review unresolved complaints to assess whether these standards have been followed. We can consider disputes relating to the sale of a vehicle, the standard of service provided by a Land Rover UK dealership, or issues with vehicle repairs or workmanship.
Check Land Rover Recalls
You can check whether your Land Rover vehicle has been impacted by a safety recall by using our online recall checker, which features official recall information.
Land Rover will usually contact registered keepers directly if their vehicle has been subject to a recall and provide additional details if needed.
Frequently Asked Questions
Yes, provided you’ve given Land Rover UK or the retailer an opportunity to resolve the issue and either eight weeks have passed or you’re dissatisfied with the outcome, The Motor Ombudsman can provide independent Alternative Dispute Resolution for your Land Rover complaint.
When contacting Land Rover or a dealership, provide:
• Your contact information (name, phone, email, address)
• Vehicle details (registration, model, VIN if available)
• Clear description of the problem
• Timeline of events and type of steps taken to resolve
• What resolution you’re seeking
• Supporting documentation (invoices, service records, photos, correspondence)
If you need to use The Motor Ombudsman to resolve your dispute, you will need to provide evidence that you have already raised the issue with the dealership and allowed them the opportunity to resolve it.
The Motor Ombudsman can help resolve complaints about Land Rover vehicle sales, dealership service standards, servicing quality, repair work or workmanship issues. To qualify for assistance, the complaint must involve a Land Rover business accredited to one of The Motor Ombudsman’s Motor Industry Codes of Practice and fall within the scope of those codes. Please note that complaints relating to finance agreements, insurance products or matters outside the dealership’s direct control cannot be handled through this service.
Yes. The Motor Ombudsman can handle complaints about both manufacturers and dealerships, provided they are accredited to one of The Motor Ombudsman’s Motor Industry Codes of Practice and your complaint falls within the scope of those codes.
Yes. The Motor Ombudsman’s Alternative Dispute Resolution services is free for consumers with unresolved Land Rover complaints. There are no charges for raising or reviewing Land Rover complaints through their service.
About Land Rover Group
Building 523, Banbury Road, Lighthorne, CV35 0RR
Phone: 08705 000 500
Since 1948, Land Rover has been manufacturing authentic 4x4s that represent true ‘breadth of capability’ across the model range.
