The Motor Ombudsman continues to support consumers and businesses during the COVID-19 pandemic.
  1. Home
  2. Knowledge Base
  3. Service and Repair
  4. Do I have to have my car serviced at an authorised dealer?

Do I have to have my vehicle serviced at a manufacturer authorised dealer?

You have the choice of having your car serviced at an authorised dealer or with an independent garage. If you choose to service the car independently, make sure you keep thorough records of the services undertaken in case you need to make a warranty claim – as you will need to demonstrate that the services were in line with the manufacturer’s guidelines.

Wherever you get your car serviced, make sure you service your car at the right intervals – these might be fixed at a specific time and mileage, for example every year or every 12,500 miles whichever comes sooner, or they might be flexible in which case your car will notify you when it is due for a service. If you’re not sure, you should be able to find details of your servicing schedule in the documentation provided with the car, or you can contact the manufacturer or any of their authorised dealers.



How to submit a dispute to The Motor Ombudsman

The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.

Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.

If you are ready to submit your dispute, you can find the relevant form to complete on our case creation page.

Submit a dispute


Have an article suggestion?

If you would like to see a question answered on our Knowledge Base, please email us at:


Was this article helpful?

Related Articles