I was mis-sold my car, what can I do?
If you think that your car has been mis-sold, for example you haven’t been informed about its previous history or it has more miles on the clock than you expected, you should first make a formal complaint to the seller of your vehicle detailing your reasons for why you think the vehicle has been mis-sold and what you would like them to do to put things right for you. If you’re unable to resolve the matter directly with the seller, you can then contact The Motor Ombudsman.
How to submit a dispute to The Motor Ombudsman
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.
Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.
If you are ready to submit your dispute, you can find the relevant form to complete on our case creation page.
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