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If I order and purchase a car online and collect it from the seller’s premises, can I still return the vehicle if I don’t like it?

In this scenario, your vehicle purchase would no longer be classed as a distance sale, as you have visited the seller’s premises in person when buying the car. Therefore, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 will not apply.

You’re still protected by the Consumer Rights Act 2015, which gives you a 30-day right to a full refund if the car isn’t of satisfactory quality, is unfit for purpose or not as described. However, you can’t get a refund for the car just because you’ve changed your mind about it.

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