I’ve been offered a no-quibble, money-back guarantee for 14 days from the seller when I ordered and bought my car online and had it delivered to my home. Am I not entitled to this anyway by law when it’s a distance sale?
Yes, absolutely. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 days after the date of delivery to give the car back to the seller and the right to a full refund without having to tell them why you’re handing the vehicle back. Any money-back guarantees offered by sellers, which could be shorter or longer than the 14 days you’re entitled to by law, are over and above your consumer rights and can’t be used to evade them.
For example, if a seller has a seven-day no-quibble money back guarantee, but you bought your car at a distance, you’ll still be able to take advantage of the 14-day cancellation period.
