The garage will not give me a courtesy car. Do they have to?
There is no legal or Code obligation on any accredited business to give you a courtesy car. A courtesy car may be supplied as a discretionary service and, therefore, we would recommend contacting the accredited business to request a courtesy vehicle before booking your vehicle in for service or rectification work. Bear in mind that there may be a charge for the courtesy car, to cover the costs of insurance or fuel.
Light and medium commercial vehicles are covered under the Code of Practice for Service and Repair, but only where such vehicles are not used in the course of your trade, business or profession. If the vehicle is used for business purposes, then we would advise that you seek legal advice to establish any potential claim you may have – you could contact the Citizens Advice Bureau on 03454 04 05 06.
How to submit a dispute to The Motor Ombudsman
The Motor Ombudsman is a certified Alternative Dispute Resolution (ADR) provider who can assist with disputes that arise between consumers and Code-accredited businesses.
Before you submit a dispute to us, firstly please ensure you have taken a look at the information about our process on the resolve a dispute page.
If you are ready to submit your dispute, you can find the relevant form to complete on our case creation page.
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