What are some of the disadvantages of engaging in mediation?

 Some of the principal disadvantages of mediation are as follows:

• Both parties (i.e., the consumer and business) need to agree to engage in the process. It cannot go ahead if one party declines the offer for mediation.

• It is not suitable for use in all disputes and there may need to be an element of compromise for both parties to achieve a resolution.

• Despite the best efforts of the mediator, there is no guarantee that an agreement will be reached by the end of the process.