Who is The Motor Ombudsman accountable to?
The Motor Ombudsman is accountable to the following:
- The Motor Ombudsman’s Board of Directors, which includes Non-Executive Directors from outside of the automotive industry.
- The Independent Compliance Assessment Panel (ICAP), which is made up of members from within and outside the automotive sector;
- The Ombudsman Association (OA).
- The Chartered Trading Standards Institute (CTSI) as the ADR certification body appointed by government.
- The Chartered Trading Standards Institute (CTSI)’s Consumer Codes Approval Scheme (CCAS).
