Response to Motorists’ Forum Report recommends garages sign up to OFT-approved codes of practice

“It’s hugely positive news for consumers that government has today recommended wider adoption of OFT/TSI-backed codes of practice and stated that it should be the norm for garages to sign up to them.

“The established government-approved codes – Motor Codes being the most comprehensive in the UK, with 7,000 subscribers – offer independent scrutiny of garage standards and a public-facing, online customer feedback mechanism.  This transparency is something government has recognised as the way to deliver greater clarity and consumer protection.

“The commitment from government to communicate the benefits of code affiliation and its acknowledgement that, in addition to service and repair centres, MOT testing stations that subscribe to approved codes also present a reduced risk to consumers support our goal of making it straightforward for consumers to choose responsible garages, committed to independent scrutiny.

“Importantly for those businesses, this added protection can be achieved without the need for extra legislation, as the successful operation of existing approved codes has already
demonstrated.

“Motor Codes has worked closely with DfT, VOSA, Trading Standards Institute and Citizens Advice throughout the whole consumer landscape review process and will continue to do
so, with a view to delivering a practical outcome for business and peace of mind for motorists.”

Chris Mason, managing director