A response from Motor Codes managing director, Chris Mason, to the list of top consumer complaints published today by Citizens Advice:

“Despite the vast majority of garages and car retailers upholding the very best service standards, these figures are impossible to gloss over and demonstrate why some consumers are nervous about buying used cars. One of the most important pieces of advice offered by Citizens Advice is to find a reliable retailer, to seek recommendation and to find a seller that operates to an existing motor industry code of practice.

“Motor Codes currently offers consumers an online garage finder and customer review facility for thousands of garages across the UK committed to our New Car and Service and Repair codes of practice and, if asked, we will work with Citizens Advice to explore the most effective way of directing people to responsible used car sellers.”

Chris Mason, managing director