2026 Star Awards: Now open for nominations. Nominate today!

News
Reports & Insights
Vehicle Recalls

About
Back About us
The TMO Team
Our Board Of Directors
ADR Officials
Careers
Our History
Back Our Codes of Practice
New Car Code
Service and Repair Code
Vehicle Sales Code
Vehicle Warranty Products Code
For Consumers
For Businesses
Information Hub
Back Motoring Advice
Winter Driving
Car-istmas Driving
Used Cars
Drive Europe
Steer
Music Festivals
New Drivers Guide
Back Case Studies
New Car
Service & Repair
Vehicle Sales
Vehicle Warranty
Back Reports & Publications
ICAP Reports
Annual Reports
Industry Insights
Thought Leadership Papers
Schedule 5: ADR Activity Report
Back Dispute Resolution
Alternative Dispute Resolution Guide
Are car reservation fees refundable?
Refund rights on faulty vehicles
Can you dispute a car repair bill?
Back Tyres
Can I use winter tyres in summer?
The ultimate guide to run flat tyres

Find an answer Find a business

Star Awards nomination form

The Motor Ombudsman's Chartered Trading Standards Institute (CTSI)-approved Codes of Practice

Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.

About us

The Motor Ombudsman
What is an Ombudsman?
Our values
How we work
Our powers
How we remain impartial
Our team
Careers

For Consumers

Our Codes of Practice
Raise a Dispute
Independent vehicle assessment
Garage Finder
Expelled businesses
Service Complaints for Existing Cases
Engagement Notice

For Businesses

Resolving Customer Disputes
Our Codes of Practice
Accreditation to TMO
Training
Events
Accreditation Q&A
Dispute resolution FAQs
Accredited Businesses Portal

Vehicle Recalls

Useful Information

Motoring Advice Reports & Publications News & views

Contact Us

Consumers Businesses Media

London Web Design Agency © 2026 The Motor Ombudsman Ltd
Cookies Cookie Preferences Privacy Terms Accessibility