Meet the team at Automechanika Birmingham

The Motor Ombudsman at Automechanika

The Motor Ombudsman is a partner of this year’s Automechanika Birmingham, the UK’s leading exhibition for the automotive aftermarket and vehicle production sector, which is taking place at the National Exhibition Centre (NEC) between 5th and 7th June.

During the three-day event, The Motor Ombudsman will be operating a case clinic on stand S136 in the Business Services Village, which is situated within the newly-introduced Garage Quarter. Members of the organisation’s dispute resolution team will be on-hand to discuss its Chartered Trading Standards Institute (CTSI)-approved Codes of Practice, and to provide information and guidance on best practice for resolving consumer disputes fairly and quickly without having to resort to legal action.

Delivering Best Practice: Managing Customer Complaints to Drive Customer Satisfaction

On the opening day (5th June) at 15:15 in the Aftermarket Seminar Theatre (D55), Bill Fennell, Chief Ombudsman and Managing Director of The Motor Ombudsman, will be delivering a short presentation with a question and answer session on the subject of how businesses can manage complaints effectively in order to drive customer satisfaction. He will also be available to discuss the key roles and benefits of being accredited to the only ombudsman in the automotive sector.

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