The TMO Team Here you can find out more about The Motor Ombudsman management team. ConsumersBoard of directors ConsumersAdjudicators and Ombudsmen ConsumersADR Officials Find your nearest businessThe Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice Your Postcode / Location* Distance* Select distance…Within 1 mileWithin 5 milesWithin 10 milesWithin 20 milesWithin 30 milesWithin 40 milesWithin 50 miles Brand / Make Select brand / make… Search Information Hub Motoring Advice 6 Min ReadCan I use winter tyres in summer? Press Releases 5 Min ReadTMO puts exceptional customer service in the spotlight with the launch of the 2026 Star Awards Motoring Advice 7 Min ReadCan you get a refund from a car dealership for a faulty vehicle? Your rights explained Motoring Advice 6 Min ReadAre car reservation fees refundable? Car reservation fees explained Useful Information ConsumersRate a business ConsumersFAQs ConsumersResolve a complaint