For Businesses

Our CTSI-approved Codes of Practice offer businesses clear-cut customer service expectations. We help raise standards across the industry and step in to resolve disputes if things go wrong.

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For Consumers

Sometimes things do go wrong when buying and servicing vehicles, and in those instances we’re able to step in and help consumers and businesses find resolutions to automotive disputes.

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Welcome to The Motor Ombudsman

The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first Ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice. Over 7500 businesses, are accredited to one or more of the Codes covering new cars, sales, vehicle warranties, and servicing and repair. These drive even higher standards of work and service, and give consumers added protection, peace of mind and trust during the vehicle purchase and ownership experience.

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The Motor Ombudsman's Chartered Trading Standards Institute (CTSI)-approved Codes of Practice

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Working together with

The Motor Ombudsman is approved by the Chartered Trading Standards Institute, is a member of the Ombudsman Association, and works closely with the following professional bodies.