Our Board Of Directors
Our Board of Directors brings together a diverse range of experience to provide strategic direction and oversight for The Motor Ombudsman. With a focus on transparency, accountability and forward planning, the Board supports the organisation in meeting its objectives and delivering value to consumers and the automotive industry alike.
Members of the executive team are invited to attend board meetings every three months. The Board of Directors combines executive and non-executive insight to govern the organisation effectively.
Statutory and corporate responsibilities
The Chair ensures The Motor Ombudsman’s compliance with Ombudsman Association (OA) and Chartered Trading Standards Institute (CTSI) requirements, and that The Motor Ombudsman has a clear strategy for the delivery of service standards – with effective management for its current and future needs.
In addition, he provides the necessary oversight to ensure that the information supplied to the Board is of sufficient accuracy and quality, including in terms of the clarity of content and the purpose and actions required.
Board agenda
The Chair formulates the Board agenda in advance, ensuring that there is sufficient time for important issues to be discussed, and making sure that there is an appropriate balance between strategic matters and operational and assurance business. The last quarter’s financial performance, key activities undertaken, the long-term business plan, and existing and future projects are reviewed, amongst other principal agenda items.
