For Businesses

Approved by the Chartered Trading Standards Institute (CTSI), our Codes of Practice covering car sales, servicing and repairs, new car warranties and extended warranties offer clear-cut customer service expectations for car owners and a revenue opportunity for accredited businesses.

Thousands of businesses across the UK are committed to one of our four Codes of Practice, ensuring they are working to the highest standards and giving consumers peace of mind, that in the event that something does go wrong, we’re on had to help resolve the issue.

How can we help resolve disputes?

Even with the best intentions, sometimes you simply can’t find a resolution for a dispute.

That’s where we step in. Our team of legally-trained adjudicators are trained to help diffuse issues and reach a satisfactory outcome for all – without needing to go to court. Over the years, we’ve achieved a fair result for both parties and we’ve managed consumer expectations along the way.

Avoiding escalation

We always encourage businesses to try to resolve the problem directly with the customer before referring them to us. You have eight weeks to investigate a complaint and should keep written records of the process. If you’re still unable to find agreement, you should refer the consumer to us: 0345 241 3008 or our website

How to comply

Compliance monitoring

As an accredited business you agree to adhere to The Motor Ombudsman Codes of Practice, which state that you must comply with TMO compliance monitoring procedures.

We regularly monitor accredited businesses through feedback received through customer satisfaction data, through cases we receive through the adjudication service as well as audits on a random sample basis. The main aim of the audit is for The Motor Ombudsman to provide guidance of any failings with The Motor Ombudsman Codes of Practice or legislation.

How can we help?

We help thousands of consumers find a business they can rely on that adheres to the high standards of our Motor Industry Codes of Practice. However sometimes things do go wrong when buying and servicing vehicles, and in those instances we’re able to step in and help consumers and businesses find resolutions to automotive disputes. We are entirely impartial and our Codes of Practice promote responsible business in all things motoring.

If the dispute is with a business accredited to The Motor Ombudsman, you don’t need to keep struggling to resolve a problem: we can help. It won’t cost you anything. We don’t take sides. We look at what’s happened and resolve the issue based on the information given to us, our Codes of Practice and consumer law. The Motor Ombudsman is certified to deal with vehicle manufacturers, warranty product providers, franchise dealers, independent garages and car retailers and manufacturer authorised repairers who are accredited to one or more of our Codes.

Find more about our Codes and how we can help below.

Servicing and Repair

The Service and Repair Code commits garages to an open, transparent and fair method of business, aiming to maintain consistently high standards across the industry.