Thank you for contacting us

We are operating a very busy service at present and we will respond to your enquiry as soon as we can.

However, please note that if you are contacting us to request an update on the progress of your case, because of the large volume of enquiries we are receiving,  you may not receive a response until your case has reached the next stage of our process.

You will receive updates from us as your case moves through the different stages of our dispute resolution process or if we require more information.

Find out more

You can find out more information about our dispute resolution service and how to submit a dispute here.

You can check whether a dealer or garage is accredited to The Motor Ombudsman by using our Garage Finder or click the link to check whether your new car manufacturer or vehicle warranty product provider is accredited.

Have you checked our FAQ’s?

You can find information and responses to our most frequently asked questions from within the “Consumer” area of our website.

If you cannot find the information you are looking for please try the following:

• • • Find out more about each of our four Codes of Practice
    • If you wish to submit a complaint please click here