The garage isn’t dealing with my complaint, what do I do?
If the business does not provide you with a satisfactory response to your complaint, then follow their in-house complaints procedure, in order to provide the business with an opportunity to resolve the issue.

If you are unhappy with the final response of the business or more than 8 weeks has passed since raising the complaint with the business then you may escalate the complaint to The Motor Ombudsman for further investigation.