AION AUTO UK and its authorised dealerships are committed to delivering quality vehicles and excellent customer service. However, there may be occasions where the level of service is not as expected.

If issues arise with your AION vehicle, service experience or dealership interaction and you would like to make a complaint, you must first raise this directly with the business. AION AUTO UK is accredited to The Motor Ombudsman’s Motor Industry Codes of Practice for New Cars, and many disputes can be resolved using the business’s own complaints process.

If your complaint remains unresolved after eight weeks, you may be able to escalate this to The Motor Ombudsman for independent review. We offer Alternative Dispute Resolution (ADR) for disputes around faulty cars, rejected vehicles or unsuitable repairs. This page explains how to make a complaint to AION AUTO UK and when The Motor Ombudsman can assist.

Before making a complaint, ensure you have read AION’s complaints policy.

AION AUTO UK Complaint Details

Phone Number

Call AION AUTO UK’s customer service team to raise your complaint.

Phone: 0330 2328840

Address

Send written AION AUTO UK complaints to AION AUTO UK’s head office:

Address: AION AUTO UK, 756 Dover Road, Slough SL1 4RF

Email

While AION AUTO UK don’t offer a dedicated complaints email, you can reach out to them via their online contact form.

Check AION AUTO UK Recalls

You can determine whether your AION vehicle is affected by a safety recall by using the recall checker available on our website, which includes official manufacturer recall notices.

AION AUTO UK will typically notify registered keepers if their vehicle has been recalled and provide guidance on any necessary next steps.

• Check for AION AUTO UK recalls

UK AION AUTO

756 Dover Road, Slough, SL1 4RF
Phone: 0330 2328840
Born from decades of automotive expertise, AION is the electrified car brand from long-established Chinese car manufacturer GAC.

Offering exceptional design, advanced manufacturing and sustainable innovation, AION’s introduction to the UK is a joint venture with global automotive distributor Jameel Motors. An arrival that promises to raise expectations of what electric vehicles can be. From factory floor to finished car, AION isn’t chasing trends – it’s driving a new standard. One that’s built to last.