Alfa Romeo UK and its authorised retailers work hard to deliver high-quality vehicles and excellent levels of customer support. However, there may be times when your experience does not meet the expected standard.
If an issue arises with your Alfa Romeo vehicle, servicing, or dealership experience and you would like to raise a complaint, your first step should be to contact the business directly. Alfa Romeo UK is accredited to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars, and many concerns can often be resolved through the company’s established complaints procedure.
Should the dispute remain unresolved after eight weeks, The Motor Ombudsman can consider your case for an independent review. We offer Alternative Dispute Resolution (ADR) for complaints relating to vehicle defects, rejected cars, or repairs that have not met expectations. This page explains how to make a complaint to Alfa Romeo UK and when The Motor Ombudsman may be able to provide assistance.
Alfa Romeo UK Complaint Details
Phone Number
You can raise a complaint with Alfa Romeo UK by calling their dedicated customer service team.
Phone: 00 800 3428 00 00
Address
Send written complaints to Alfa Romeo UK’s customer service centre:
Address: Alfa Romeo UK Customer Care, Pinley House, 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND
While Alfa Romeo don’t offer a dedicated complaints email, you can contact them via their online contact form.
When can The Motor Ombudsman help with Alfa Romeo complaints?
If you have been in contact with Alfa Romeo UK or an authorised Alfa Romeo retailer and your complaint remains unresolved after eight weeks, you may refer the matter to The Motor Ombudsman. We will examine the case and assess whether the appropriate Motor Industry Codes of Practice have been followed.
Alfa Romeo UK and its authorised dealerships are accredited to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice, which set recognised standards for the sale and servicing of vehicles, as well as the handling of customer complaints.
The Motor Ombudsman can consider unresolved disputes to determine whether these standards have been met. We may review complaints relating to vehicle purchases, the quality of service provided by an Alfa Romeo dealership, or issues concerning vehicle repairs and workmanship.
Check Alfa Romeo Recalls
You can determine whether your Alfa Romeo vehicle is affected by a safety recall by using the recall checker available on our website, which includes official manufacturer recall notices.
Alfa Romeo will typically notify registered keepers if their vehicle has been recalled and provide guidance on any necessary next steps.
About Alfa Romeo
Customer Care, Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND
Phone: 00 800 3428 00 00
24th June 1910, Milan. The Anonima Lombarda Fabbrica Automobili (A.L.F.A.) comes to life. The first car ever created was the 24 HP, designed by Giuseppe Merosi. Five years later, the company changed its name to Alfa Romeo, when Nicola Romeo took over the property. Alfa Romeo became synonymous with passion. Its unique approach in creating cars inspired the best car makers around the world. Its logo became the unmistakable icon of the purest driving emotions for millions of enthusiasts, and it always will.
Alfa Romeo are a proud member of The Motor Ombudsman accreditation scheme and are accredited to The Motor Industry Code of Practice for New Cars, ensuring commitment to the highest standards of service and offering peace of mind for customers.
