Changan Automobile UK and its network of authorised dealerships across the UK are committed to delivering quality vehicles and the highest standards of customer service. However, there may be occasions where the level of service is not as expected.
If issues arise with your Changan vehicle, service experience or dealership interaction and you would like to make a complaint, you must first raise this directly with the business. Changan Automobile UK is accredited to The Motor Ombudsman’s Motor Industry Codes of Practice for New Cars, and many disputes can be resolved using the business’s in-house complaints process.
If your complaint remains unresolved after eight weeks, you may be able to escalate this to The Motor Ombudsman for independent review. The Motor Ombudsman provides Alternative Dispute Resolution (ADR) for disputes around faulty cars, rejected vehicles or issues repairs. This page explains how to make a complaint to Changan Automobile UK and when The Motor Ombudsman can assist.
Before making a complaint, ensure you have read Changan Automobile UK’s full complaints policy.
Changan Automobile UK Complaint Details
Phone Number
Call Changan Automobile UKs customer service team to raise your complaint.
Phone: 0203 675 6262
Address
Send written Changan complaints to Changan Automobile UK’s head office:
Address: Changan UK R&D Centre Limited,
Parkside, Birmingham Business Park
Birmingham, B37 7YG
When can The Motor Ombudsman help with Changan car complaints?
If Changan Automobile UK or a Changan dealership cannot resolve your Changan complaint within eight weeks, The Motor Ombudsman may be able to help through independent review against the Motor Industry Codes of Practice.
Changan Automobile UK and its network of authorised dealerships are accredited to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice, which set nationally recognised standards for fairness in vehicle sales, servicing and complaint handling.
The Motor Ombudsman can review unresolved complaints to assess whether these standards have been followed. We can consider disputes relating to the sale of a vehicle, the standard of service provided by a Changan Automobile UK dealership, or issues with vehicle repairs or workmanship.
Check Changan Recalls
You can check whether your Changan vehicle has been impacted by a safety recall by using our online recall checker, which links to official recall information.
Changan will usually inform relevant owners directly if their vehicle is impact by a safety recall and provide additional information where needed.
Frequently Asked Questions
Yes. If you’ve raised your complaint directly with the Changan dealership, allowed them reasonable time to respond (typically eight weeks), and remain dissatisfied with their final response or received no response, The Motor Ombudsman can provide Alternative Independent Dispute resolution for your Changan complaint.
When making Changan complaints to Changan Automobile UK customer service or a dealership, provide:
• Your contact information (name, phone, email, address)
• Vehicle details (registration, model, VIN if available)
• Clear description of the problem
• Timeline of events and type of steps taken to resolve
• What resolution you’re seeking
• Supporting documentation (invoices, service records, photos, correspondence)
If you need to use The Motor Ombudsman to resolve your dispute, you will need to provide evidence that you have already raised the issue with the dealership and allowed them the opportunity to resolve it.
The Motor Ombudsman can help resolve complaints about Changan vehicle sales, dealership service standards, servicing quality, repair work or workmanship issues. To qualify for assistance, the complaint must involve a Changan business accredited to one of The Motor Ombudsman’s Motor Industry Codes of Practice and fall within the scope of those codes. Please note that complaints relating to finance agreements, insurance products or matters outside the dealership’s direct control cannot be handled through this service.
As a new entrant to the UK market, infomration on Changan problems reported by customers are limited. However typical issues may include electrical faults, suspension concerns and infotainment system malfunctions. If you’re experiencing problems with your Changan vehicle, contact your Changan dealership or Changan Automobile UK customer service UK to raise your concerns.
Yes. The Motor Ombudsman is able to handle complaints about both new and used Changan vehicles, provided the complaint meets their criteria and falls within the scope of the relevant Motor Industry Codes of Practice.
About Changan Automobile UK
Changan R&D Centre Ltd, Parkside, Birmingham, B37 7YG
Phone: 0203 6756252
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CHANGAN Automobile is one of China’s top four automotive groups, with 40 years of manufacturing expertise. Operating 14 production bases and 34 plants worldwide, we are a global leader in automotive innovation. Changan Automobile’s annual sales exceeded 2.68 million units in 2024. As of April 2024, total sales of Chinese brands under CHANGAN have exceeded 26.33 million units.
Our extensive R&D network operates across six countries and ten locations, featuring 16 advanced centers, 17 tech companies, and 180 labs. This relentless focus on innovation drives us to develop high-quality, forward-thinking cars that stand out on the global stage. Among them, our UK R&D Centre in Birmingham focuses on advanced powertrain design and development, supporting innovation in clean energy and intelligent mobility.
Changan is committed to Europe, with cars designed in Italy to meet the expectations of European customers. With a global design team and a strong European focus, our vehicles combine quality, style, and functionality to feel at home on European roads.
