DS Automobiles and its authorised retailers are dedicated to delivering quality vehicles and excellent customer care. However, there may be occasions when your experience falls short of expectations.
If you experience a problem with your DS vehicle, servicing, or dealership interaction and wish to make a complaint, you should contact the business directly in the first instance. DS Automobiles UK is accredited to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars, and many concerns can often be addressed through the company’s own complaints procedure.
If your complaint has not been resolved after eight weeks, The Motor Ombudsman may be able to review the matter independently. We provide Alternative Dispute Resolution (ADR) for disputes relating to defective vehicles, rejected cars, or repairs that have not been carried out to a satisfactory standard. This page explains how to complain to DS Automobiles and when The Motor Ombudsman can help.
Before submitting a complaint, please read DS Automobiles’ complaints policy.
DS Automobiles UK Complaint Details
Phone Number
You can raise a complaint with DS Automobiles UK by calling their dedicated customer service team.
Phone: 0800 877 8455
Address
Send written complaints to DS Automobiles UK’s customer service department:
Address: DS Automobiles Customer Care, Pinley House, 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND
While DS Automobiles don’t offer a dedicated complaints email, you can contact them via their online contact form.
When can The Motor Ombudsman help with DS Automobiles complaints?
If you have contacted DS Automobiles UK or an authorised DS retailer and your complaint has not been resolved within eight weeks of being raised, you may be able to refer the matter to The Motor Ombudsman. We will review the circumstances of the dispute and assess whether the applicable Motor Industry Codes of Practice have been followed.
DS Automobiles UK and its authorised retailer network are accredited to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice, which establish recognised standards for vehicle sales, servicing, repairs, and complaint handling.
The Motor Ombudsman can investigate unresolved disputes to determine whether these standards have been met. We may consider complaints relating to the purchase of a vehicle, the quality of service provided by a DS Automobiles retailer, or concerns regarding repairs and workmanship.
Check DS Automobiles Recalls
You can use the recall checker on our website to find out whether your DS Automobiles vehicle has been affected by a safety recall, using official recall information provided by manufacturers.
DS Automobiles will normally contact registered keepers directly if their vehicle is subject to a recall, outlining the issue and advising on any action that needs to be taken.
About DS Automobiles
DS Automobiles Customer Care, Pinley House, 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND
Phone: 0800 877 8455
DS Automobiles is a premium brand shaped by the spirit of French luxury craftsmanship, bringing together avant garde design, exceptional savoir faire and innovative technology. Since becoming a standalone marque in 2014, DS has forged a distinctive identity that blends contemporary elegance with forward thinking engineering, creating vehicles that embody refinement, comfort and a uniquely modern expression of the French art of travel.
Modern DS vehicles showcase cutting edge features such as DS PIXELVISION lighting and DS ACTIVE SCAN SUSPENSION, reflecting the brand’s commitment to comfort, refinement and French technical excellence. Design is led by DS DESIGN STUDIO PARIS, where artisans craft interiors and exteriors that embody the values of the brand through premium materials and meticulous attention to detail.
With an expanding range of electrified models, including the flagship coupé SUV No8, DS Automobiles blends luxury, innovation and sustainability, offering a distinctly French interpretation of modern premium mobility.
We are a proud member of The Motor Ombudsman accreditation scheme and are accredited to The Motor Industry Code of Practice for New Cars, ensuring we operate to the highest standards of service and offering peace of mind for customers.
You can read more about the New Car Code here.
