Fiat Professional and its authorised dealerships aim to provide customers with quality vehicles and a high standard of service, although there may be times when issues occur.
Should you encounter a problem with your Fiat Professional vehicle, aftersales service, or dealership experience and wish to raise a complaint, you should first approach the business directly. FIAT Professional UK is accredited to The Motor Ombudsman’s Motor Industry Code of Practice for New Cars, and many disputes can be settled through the manufacturer’s internal complaints process.
Where a complaint remains unresolved after eight weeks, The Motor Ombudsman can assess the case through an independent review process. We offer Alternative Dispute Resolution (ADR) for complaints involving faulty vehicles, vehicle rejections, or repair-related concerns. This page outlines how to make a complaint to Fiat Professional UK and the circumstances in which The Motor Ombudsman may be able to assist.
Before raising a complaint, please make sure you have reviewed Fiat Professional UK’s complaints procedure.
Fiat Professional UK Complaint Details
Phone Number
You can raise a complaint with FIAT Professional UK by calling their dedicated customer service team.
Phone: 020 3450 8702
Send written complaints to FIAT Professional UK’s customer service centre:
Address: FIAT Professional UK Customer Care, Pinley House, 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND
While FIAT UK don’t offer a dedicated complaints email, you can contact them via their online contact form.
When can The Motor Ombudsman help with Fiat Professional UK complaints?
If you have raised a complaint with Fiat Professional UK or a Fiat Professional authorised dealership and the issue remains unresolved after eight weeks, you can refer the dispute to The Motor Ombudsman. We will consider the facts of the case and assess whether the relevant Motor Industry Codes of Practice have been adhered to.
Fiat Professional UK and its authorised dealerships are accredited to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice, which provide a framework for fair and transparent vehicle sales, aftersales services, and complaint management.
The Motor Ombudsman can review unresolved complaints to establish whether these standards have been followed. We may consider disputes concerning vehicle purchases, the service received from a Fiat Professional dealership, or issues relating to repairs and workmanship.
Check Fiat Professional Recalls
You can check if your Fiat Professional vehicle has been included in a safety recall by using the recall checker on our website, which contains official manufacturer recall data.
Fiat Professional will usually write to registered vehicle owners if a recall applies to their vehicle and provide details of any next steps that may be required.
About Fiat Professional UK
Pinley House, 2 Sunbeam Way, Coventry, West Midlands, CV3 1ND
Phone: 020 3450 8702
The brand name Fiat Professional denotes the range of Fiat commercial vehicles produced by Stellantis.
1903 saw the advent of the first commercial Fiat vehicle, and since then this business has become increasingly important within the activities of Fiat.
Due to a wide range of products able to meet the most diverse mobility and transport needs, and also thanks to over 100 years of experience, Fiat Professional has become a leader.
Particularly instrumental in achieving this dominance has been Fiat Ducato, the largest model in the range, which has always been very popular with European customers, and the number one favourite of Italians. That is not all. In recent years, Fiat Ducato has become a European leader in the leisure vehicle conversion sector: two out of three campervans are Ducato versions, and all the major European body shops have a version based on the Ducato in their range.
Beneath Ducato in the line-up Fiat Scudo is the mid-size van in the range, while Fiat Doblò is the 1-tonne payload small van that’s ever-popular with tradesmen and multi-drop couriers.
The Fiat Professional brand has always been a business built by and for competent and motivated people – professionals serving professionals.
Fiat Professional UK are proud members of The Motor Ombudsman accreditation scheme and are accredited to The Motor Industry Code of Practice for New Cars, ensuring we operate to the highest standards of service and offering peace of mind for customers.
