Nissan Motor (GB) and its authorised dealerships are committed to delivering quality vehicles and excellent customer service. However, there may be occasions where the level of service is not as expected.
If issues arise with your Nissan vehicle, service experience or dealership interaction and you would like to make a complaint, you must first raise this directly with the business. Nissan Motor (GB) is accredited to The Motor Ombudsman’s Motor Industry Codes of Practice for New Cars, and many disputes can be resolved using the business’s own complaints process.
If your complaint remains unresolved after eight weeks, you may be able to escalate this to The Motor Ombudsman for independent review. We offer Alternative Dispute Resolution (ADR) for disputes around faulty cars, rejected vehicles or unsuitable repairs. This page explains how to make a complaint to Nissan Motor (GB) and when The Motor Ombudsman can assist.
Before making a complaint, ensure you have read Nissan Motor (GB)’s full complaints policy.
Nissan Complaint Details
Phone Number
Call Nissan Motor (GB)’s customer service team to raise your complaint.
Phone: 0330 123 1231
Address
Send written Nissan complaints to Nissan Motor (GB)’s head office:
Address: Nissan Motor (GB) Ltd, Nashville UK Rivers, Office Park, Cedar House, Park West Business Park, Denham Way, Rickmansworth
WD3 9YS
While Nissan don’t offer a dedicated complaints email, you can reach out to them via their online contact form.
When can The Motor Ombudsman help with Nissan complaints?
If Nissan Motor (GB) or a Nissan dealership cannot resolve your Nissan complaint within eight weeks, The Motor Ombudsman may be able to help through independent review against the Motor Industry Codes of Practice.
Nissan Motor (GB) and its authorised dealerships are accredited to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice, which set nationally recognised standards for fairness in vehicle sales, servicing and complaint handling.
The Motor Ombudsman can review unresolved complaints to assess whether these standards have been followed. We can consider disputes relating to the sale of a vehicle, the standard of service provided by a Nissan UK dealership, or issues with vehicle repairs or workmanship.
Check Nissan Recalls
You can check whether your Nissan vehicle has been impacted by a safety recall by using our online recall checker, which links to official recall information.
Nissan will usually inform relevant owners directly if their vehicle is impact by a safety recall and provide additional information where needed.
Frequently Asked Questions
Yes. If you’ve raised your Nissan complaint directly with the dealership, allowed them reasonable time to respond (typically eight weeks), and remain dissatisfied with their final response or received no response, The Motor Ombudsman can provide Alternative Independent Dispute resolution for your Nissan complaint.
When making Nissan complaints to Nissan customer service UK or a dealership, provide:
• Your contact information (name, phone, email, address)
• Vehicle details (registration, model, VIN if available)
• Clear description of the problem
• Timeline of events and type of steps taken to resolve
• What resolution you’re seeking
• Supporting documentation (invoices, service records, photos, correspondence)
If you need to use The Motor Ombudsman to resolve your dispute, you will need to provide evidence that you have already raised the issue with the dealership and allowed them the opportunity to resolve it.
The Motor Ombudsman can help resolve complaints about Nissan vehicle sales, dealership service standards, servicing quality, repair work or workmanship issues. To qualify for assistance, the complaint must involve a Nissan business accredited to one of The Motor Ombudsman’s Motor Industry Codes of Practice and fall within the scope of those codes. Please note that complaints relating to finance agreements, insurance products or matters outside the dealership’s direct control cannot be handled through this service.
Common Nissan Qashqai problems reported by customers include transmission issues, electrical faults, suspension concerns and infotainment system malfunctions. If you’re experiencing Qashqai problems, contact your Nissan dealership or Nissan customer service UK to raise your concerns.
Yes. The Motor Ombudsman handles complaints about both new and used Nissan vehicles, provided the complaint meets their criteria and falls within the scope of the relevant Motor Industry Codes of Practice.
About Nissan Motor (GB)
The Rivers Office Park, Denham Way, Maple Cross, WD3 9YS
Phone: 01923 899334
Nissan Motor Company Ltd is a Japanese automaker of an iconic range of vehicles, from the urban crossover Juke to the world-class GT-R sports car. Since launching in the UK in 1993, Nissan has brought innovative technology, design and excitement for everyone.
About Nissan in the UK
Designed, engineered, built and loved by Britain: Nissan employs around 7,000 people across the UK including at its design centre in Paddington, London, and its R&D engineering centre in Cranfield. Sunderland is home to the UK’s biggest single car plant, which builds two of the nation’s best-selling cars – the Juke and Qashqai.
EV36Zero is Nissan’s vision for the future of sustainable manufacturing – a blueprint that will transform Sunderland Plant into a flagship EV hub, bringing together electric vehicles, renewable energy and battery production. This is part of Nissan’s goal to become a truly sustainable company and usher in a cleaner, safer and more inclusive world.
