Peugeot and its authorised dealerships are commited to providing the highest standard of customer service and vehicles, however there may be instances where things don’t go as expected.
If issues arise with your Peugeot vehicle, service experience or dealership interaction and you would like to raise a dispute, you must first get in touch with the business directly. Peugeot is accredited to The Motor Ombudsman’s Motor Industry Codes of Practice, and many complaints can be resolved using the business’s own complaints process.
If your dispute remains unresolved after eight weeks, The Motor Ombudsman may be able to assist. We offer Alternative Dispute Resolution (ADR) for disputes around faulty cars, rejected vehicles or unsuitable repairs. This page explains how to make a complaint to Peugeot and when The Motor Ombudsman can assist.
Peugeot Complaint Details
Phone Number
You can directly raise a complaint with Peugeot by calling their customer service team.
Peugeot contact number: 0800 042 2422
Address
Send written complaints to Peugeot UK’s customer service department:
Address: Peugeot Motor Company PLC, Pinley House, 2 Sunbeam Way, Coventry
CV3 1ND
While Peugeot don’t offer a dedicated complaints email, you can contact them via their online web form.
When can The Motor Ombudsman help with Peugeot complaints?
If you’ve contacted Peugeot or a Peugeot dealership and your complaint remains unresolved within eight weeks from when it was first raised, you may refer the dispute to The Motor Ombudsman. We will assess whether the relevant Motor Industry Codes of Practice have been followed.
Peugeot UK and its authorised dealerships are accredited to The Motor Ombudsman’s Chartered Trading Standards Institute (CTSI)-approved Codes of Practice, which set nationally recognised standards for fairness in vehicle sales, servicing and complaint handling.
The Motor Ombudsman can review unresolved complaints to assess whether these standards have been followed. We can consider disputes relating to the sale of a vehicle, the standard of service provided by a Peugeot UK dealership, or issues with vehicle repairs or workmanship.
Check Peugeot UK Recalls
You can check whether your Peugeot vehicle has been subject to a safety recall by using our online recall checker, which shows official recall information.
Peugeot will usually contact registered keepers directly if their vehicle has been subject to a recall and provide any necessary next steps.
Frequently Asked Questions
Yes, provided you’ve given Peugeot or the retailer an opportunity to resolve the issue and either eight weeks have passed or you’re dissatisfied with the outcome or received no response, The Motor Ombudsman can provide independent Alternative Dispute Resolution for your Peugeot complaint.
When contacting Peugeot or a dealership, provide:
• Your contact information (name, phone, email, address)
• Vehicle details (registration, model, VIN if available)
• Clear description of the problem
• Timeline of events and type of steps taken to resolve
• What resolution you’re seeking
• Supporting documentation (invoices, service records, photos, correspondence)
If you need to use The Motor Ombudsman to resolve your dispute, you will need to provide evidence that you have already raised the issue with the dealership and allowed them the opportunity to resolve it.
Once you submit your complaint, The Motor Ombudsman will assess whether it falls within their remit and the scope of the relevant Motor Industry Code of Practice. If your complaint is eligible, the case will progress through their dispute resolution process.
Yes. The Motor Ombudsman handles complaints about both new and used Peugeot vehicles, provided the complaint meets their criteria and falls within the scope of the relevant Motor Industry Codes of Practice.
Yes. The Motor Ombudsman’s Alternative Dispute Resolution services is free for consumers with unresolved Peugeot complaints. There are no charges for raising or reviewing Peugeot complaints through their service.
The Motor Ombudsman can help resolve complaints about Peugeot vehicle sales, dealership service standards, servicing quality, repair work or workmanship issues. To qualify for assistance, the complaint must involve a Peugeot business accredited to one of The Motor Ombudsman’s Motor Industry Codes of Practice and fall within the scope of those codes. Please note that complaints relating to finance agreements, insurance products or matters outside the dealership’s direct control cannot be handled through this service.
About Peugeot Company PLC
Pinley House, 2 Sunbeam Way, Coventry, CV3 1ND
Phone: 0800 042 2422
PEUGEOT is one of the UK’s leading automotive brands, offering a wide range of cars and light commercial vehicles designed to combine distinctive design, innovation and driving pleasure. As part of Stellantis, one of the world’s largest automotive groups, PEUGEOT is committed to making electrified mobility accessible to all, with an expanding range of electric, hybrid and low‑emission vehicles available to UK customers.
