The consumer’s issue:
“My car has experienced issues with the media centre and the reversing camera. I would like the vehicle manufacturer to cover these under warranty, but they have refused to accept my claim as the policy has expired.”
The accredited business’ response:
- The customer contacted us to say that she was unhappy with the fact that her vehicle has had problems with her Bluetooth connectivity and parking sensors.
- She was told by the dealership that these costs would have to be absorbed by herself as the vehicle’s warranty had expired.
- The consumer’s vehicle also had no service history, which, in essence, could have invalidated the warranty, and therefore, no goodwill was offered.
The adjudication outcome:
- The adjudicator found that the vehicle was in fact out of its warranty period.
- No evidence was provided to The Motor Ombudsman to demonstrate that any of the issues were raised by the consumer with the manufacturer during the warranty period.
- Therefore, the adjudicator did not find the manufacturer liable for repairing the faults on the vehicle.
- The customer and accredited business accepted the outcome as recommended by The Motor Ombudsman adjudicator and the case was closed.