Bluetooth warranty claim

The consumer’s issue:

“My car has experienced issues with the media centre and the reversing camera. I would like the vehicle manufacturer to cover these under warranty, but they have refused to accept my claim as the policy has expired.”

The accredited business’ response:

  • The customer contacted us to say that she was unhappy with the fact that her vehicle has had problems with her Bluetooth connectivity and parking sensors.
  • She was told by the dealership that these costs would have to be absorbed by herself as the vehicle’s warranty had expired.
  • The consumer’s vehicle also had no service history, which, in essence, could have invalidated the warranty, and therefore, no goodwill was offered.

The adjudication outcome:

  • The adjudicator found that the vehicle was in fact out of its warranty period.
  • No evidence was provided to The Motor Ombudsman to demonstrate that any of the issues were raised by the consumer with the manufacturer during the warranty period.
  • Therefore, the adjudicator did not find the manufacturer liable for repairing the faults on the vehicle.


  • The customer and accredited business accepted the outcome as recommended by The Motor Ombudsman adjudicator and the case was closed.