Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
Case Studies
May 27, 2021
Vehicle Sales
Post-sale rattles
Case StudiesThe consumer’s issue: “I ordered a brand-new SUV from a dealership in March 2019. When I collected the car the following month, I found there were problems with the seals around the wheels. I was told by the service managers this was normal, but when I spoke to someone else at the business, they took … Continue reading "Post-sale rattles"
Read more
May 20, 2021
Service & Repair
SUV engine failure
Case StudiesThe consumer’s issue: “My SUV experienced an engine failure and was running unevenly, so I took it a dealership for them to diagnose the issue. They found that all four injectors were faulty, and the fuel filter required replacing, so I authorised them to change all of these components at a cost of £1,838. … Continue reading "SUV engine failure"
Read more
