Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
Case Studies
November 18, 2020
Vehicle Sales
Persistent dog smell
Case StudiesThe consumer’s issue: “In February 2018, I purchased a 13-plate saloon from a dealership. When I first looked at the car, I noticed the presence of dog hair, and it smelled of dog as well. I agreed with the dealership that they would clean the car and, when I collected it, it smelled fine. However, … Continue reading "Persistent dog smell"
Read more
November 11, 2020
Vehicle Sales
Additional mileage value
Case StudiesThe consumer’s issue: “I ordered a car from a dealership in December 2019. It was an ex-demonstrator vehicle and I was told that it had 2,500 miles on the clock. However, when I collected it, I found that it had actually covered 3,990 miles, equating to an extra 1,490 than that which was advertised. I … Continue reading "Additional mileage value"
Read more
