Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
Case Studies
January 31, 2020
Vehicle Sales
Engine failure claim
Case StudiesThe consumer’s issue: “I purchased my car in January 2015, but in November 2018 the engine failed due to a cam shaft issue. I would therefore like the dealership to fix the issue at no cost to myself.” The accredited business’ response: Over three years of trouble-free motoring would suggest that the vehicle was suitable … Continue reading "Engine failure claim"
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January 31, 2020
Vehicle Sales
Tinted windows omission
Case StudiesThe consumer’s issue: “I purchased a new car and the specification was agreed prior to the sale. This, amongst other things, included tinted windows. It has now come to my attention that the tinted windows haven’t been fitted. I would therefore like the business to put me back in the position I would’ve been in … Continue reading "Tinted windows omission"
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