Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
Case Studies
June 23, 2020
Service & Repair
Engine oil leak
Case StudiesThe consumer’s issue: “In 2017, I bought a used ’10-plate luxury saloon. It is in immaculate condition, has 56,000 miles on the clock and a full service history, and no faults were found at the last MOT in February 2019. On the 11th March 2019, we noticed smoke coming from under the vehicle whilst I was … Continue reading "Engine oil leak"
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June 23, 2020
Vehicle Sales
Gearbox and clutch assembly failure
Case StudiesThe consumer’s issue: “I purchased a three-year-old ’63-plate hatchback in May 2017. At the time, it had a recorded mileage of around 36,000. Following the collection of the car, I noticed on the drive home that the tracking was out, as the car kept pulling to the side. But as I live quite some distance … Continue reading "Gearbox and clutch assembly failure"
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