Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
May 27, 2021
Vehicle SalesCase Studies
The consumer’s issue: “I ordered a brand-new SUV from a dealership in March 2019. When I collected the car the following month, I found there were problems with the seals around the wheels. I was told by the service managers this was normal, but when I spoke to someone else at the business, they took … Continue reading "Post-sale rattles"Read more
May 20, 2021
Service & RepairCase Studies
The consumer’s issue: “My SUV experienced an engine failure and was running unevenly, so I took it a dealership for them to diagnose the issue. They found that all four injectors were faulty, and the fuel filter required replacing, so I authorised them to change all of these components at a cost of £1,838. … Continue reading "SUV engine failure"Read more