Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

May 28, 2020

Vehicle Sales

Mis-sold 4×4

Case Studies
The consumer’s issue: “I visited the dealership looking for a seven-seater car, and the salesman recommended that we bought the manager’s six-month-old used 4×4 to pay off the negative equity in our previous vehicle. After looking around it, we agreed to buy it, and the salesman also said that I could come back a year … Continue reading "Mis-sold 4×4"
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May 26, 2020

Vehicle Sales

Premature tyre wear

Case Studies
The consumer’s issue: “I bought a brand new estate car from a dealership in July 2018, and at its first annual service (by which time I had completed only 9,700 miles), the business informed me that the car needed two new front tyres costing £1,000.  I believe this to be totally unacceptable for a one-year-old … Continue reading "Premature tyre wear"
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May 26, 2020

Vehicle Warranty Products

Timing chain repair claim

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May 11, 2020

Vehicle Sales

Repeated oil leaks

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