Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

November 7, 2018

Vehicle Sales

Oval piston boreholes

Case Studies
The consumer’s issue: “I bought a used 2007-plate car with 57,500 miles on the clock in March 2017. Five months later, the engine management light came on, and the car was booked into my local garage. They identified a fault with the lambda sensor, so I called the accredited business who sold the car to … Continue reading "Oval piston boreholes"
Read more

November 6, 2018

Vehicle Warranty Products

Flywheel replacement warranty claim

Case Studies
The consumer’s issue: “Whilst driving, my clutch felt like it wasn’t working correctly. I reported this to the warranty provider who advised me to take it to an authorised repairer, and they subsequently said that the car was safe to drive. I took the vehicle for an MOT six months later, and asked them to … Continue reading "Flywheel replacement warranty claim"
Read more

November 6, 2018

Service & Repair

Gearbox oil replacement

Case Studies Read more

November 6, 2018

Vehicle Sales

Mileage discrepancy claim

Case Studies Read more