Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
July 5, 2018
Vehicle SalesCase Studies
The consumer’s issue: “The seller did not inform me that the vehicle was an ex-rental car. I believe that I have been misled, and would not have purchased it had I been made aware of its history. I am therefore requesting compensation because of this.” The accredited business’ response: Before the consumer took the vehicle … Continue reading "Non-disclosure of full vehicle history"Read more
July 2, 2018
Service & RepairCase Studies
The consumer’s issue: “I was called during the servicing of my car and was told that additional work would be needed. This included a gearbox leak which could cost around £4,000 to investigate. I declined this and took the car to a different garage. They found that the sump plug on the gearbox was loose, … Continue reading "Loose sump plug"Read more