Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
Case Studies
May 28, 2020
Vehicle Sales
Mis-sold 4×4
Case StudiesThe consumer’s issue: “I visited the dealership looking for a seven-seater car, and the salesman recommended that we bought the manager’s six-month-old used 4×4 to pay off the negative equity in our previous vehicle. After looking around it, we agreed to buy it, and the salesman also said that I could come back a year … Continue reading "Mis-sold 4×4"
Read more
May 26, 2020
Vehicle Sales
Premature tyre wear
Case StudiesThe consumer’s issue: “I bought a brand new estate car from a dealership in July 2018, and at its first annual service (by which time I had completed only 9,700 miles), the business informed me that the car needed two new front tyres costing £1,000. I believe this to be totally unacceptable for a one-year-old … Continue reading "Premature tyre wear"
Read more
