Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

June 30, 2020

Service & Repair

Leaking brake fluid

Case Studies Read more

June 30, 2020

Vehicle Sales

Loose rear bumper

Case Studies Read more

June 23, 2020

Service & Repair

Engine oil leak

Case Studies
The consumer’s issue: “In 2017, I bought a used ’10-plate luxury saloon. It is in immaculate condition, has 56,000 miles on the clock and a full service history, and no faults were found at the last MOT in February 2019. On the 11th March 2019, we noticed smoke coming from under the vehicle whilst I was … Continue reading "Engine oil leak"
Read more

June 23, 2020

Vehicle Sales

Gearbox and clutch assembly failure

Case Studies
The consumer’s issue: “I purchased a three-year-old ’63-plate hatchback in May 2017. At the time, it had a recorded mileage of around 36,000. Following the collection of the car, I noticed on the drive home that the tracking was out, as the car kept pulling to the side. But as I live quite some distance … Continue reading "Gearbox and clutch assembly failure"
Read more

June 22, 2020

Service & Repair

Damaged radar module

Case Studies Read more