Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

May 28, 2021

Vehicle Warranty Products

Automatic gearbox failure

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May 28, 2021

Vehicle Sales

Missing third service

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May 27, 2021

Vehicle Sales

Post-sale rattles

Case Studies
The consumer’s issue: “I ordered a brand-new SUV from a dealership in March 2019. When I collected the car the following month, I found there were problems with the seals around the wheels. I was told by the service managers this was normal, but when I spoke to someone else at the business, they took … Continue reading "Post-sale rattles"
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May 20, 2021

Service & Repair

SUV engine failure

Case Studies
The consumer’s issue: “My SUV experienced an engine failure and was running unevenly, so I took it a dealership for them to diagnose the issue. They found that all four injectors were faulty, and the fuel filter required replacing, so I authorised them to change all of these components at a cost of £1,838.   … Continue reading "SUV engine failure"
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May 7, 2021

Vehicle Warranty Products

Simultaneous component failures

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