Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

August 25, 2021

Service & Repair

Rodent wiring damage

Case Studies
The consumer’s issue: “I took my 15-plate coupé to the dealership for a service in line with my service plan, and they told me that I needed to pay £615 for a software update. After complaining to management, they said the update was included in the service, so they didn’t charge me for it. However, … Continue reading "Rodent wiring damage"
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August 10, 2021

Service & Repair

Service plan discrepancy

Case Studies
The consumer’s issue: “In February 2018, I paid £743 for a three-year service plan with the dealership, which is administered by a third party. The warranty provider paid out £251.88 for the last service in 2019, but the dealer could not explain why it cost this much for the work completed. They also could not … Continue reading "Service plan discrepancy"
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