Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
Case Studies
May 8, 2018
Vehicle Warranty Products
Faulty wheel bearing
Case StudiesThe consumer’s issue: “I have a two-year warranty with my vehicle. However, my car was not functioning properly, and my garage advised me that it was a wheel bearing and that the cost of repair would be covered by my warranty policy. Therefore, I left my car with them to have the problem remedied. When … Continue reading "Faulty wheel bearing"
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May 1, 2018
Vehicle Warranty Products
Steering rack warranty claim
Case StudiesThe consumer’s issue: “I bought a used car in August 2015, and at the time of purchase, I got a three-year extended warranty which was due to expire on 31 August 2018. On 20 July 2017, I submitted a claim for a replacement steering rack, but this was declined because I hadn’t had the car … Continue reading "Steering rack warranty claim"
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