Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

March 25, 2021

Vehicle Warranty Products

Gearbox failure claim

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March 25, 2021

New Car

Moving seat bases

Case Studies
The consumer’s issue: “I purchased a ‘16-plate saloon from a dealership in March 2018. At the time of buying the car, it still had around a year and a half left of its three-year manufacturer’s warranty. Soon after I took delivery, I noticed both the driver’s and passenger’s seat bases had movement in them. This … Continue reading "Moving seat bases"
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March 17, 2021

Vehicle Sales

Steering rack failure

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March 15, 2021

Vehicle Sales

Engine misfire repairs

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March 11, 2021

Vehicle Sales

Used car gearbox rattle

Case Studies
The consumer’s issue: “I purchased a ‘61-plate SUV from a dealership in January 2015, and it had approximately 9,073 miles on the clock when I bought it. Less than three years later, in December 2018, a rattle developed with the car and it was struggling to get up hills, so I took it to the … Continue reading "Used car gearbox rattle"
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March 10, 2021

Vehicle Warranty Products

Air con receiver drier claim

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March 9, 2021

Service & Repair

Dent during repair

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March 5, 2021

Vehicle Sales

Post-sale problems

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