Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

January 14, 2019

Vehicle Sales

Cracked alloy wheel on used car

Case Studies
The consumer’s issue: “Two months after buying the car, I starting feeling severe vibrations in the steering wheel when driving. Therefore, I took the car back to the dealership and they told me that I had a cracked alloy wheel. I believe it was already damaged when the car was sold to me, but the … Continue reading "Cracked alloy wheel on used car"
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January 2, 2019

Vehicle Sales

Suspected coolant leak

Case Studies
The consumer’s issue: “I took delivery of a vehicle, and on that day, I noticed the spanner light coming on intermittently on the dashboard. The business directed me to take it to their appointed garage for them to fix it, but they were not able to, meaning that the problem continued. A month later, the … Continue reading "Suspected coolant leak"
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December 3, 2018

Service & Repair

Cabin damage to 17 year old car

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December 3, 2018

Vehicle Sales

Mileage misrepresentation

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December 3, 2018

Vehicle Warranty Products

Panoramic sunroof blind fault

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