Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
September 17, 2020
New CarCase Studies
The consumer’s issue: “I purchased a new ’15-plate hatchback from a dealership in November 2015. After the car had covered 100,000 miles, I was told that I had to have a battery health check completed every 10,000 miles to keep the warranty valid. I had a service and battery health check at 118,000 miles, and … Continue reading "Hybrid battery warranty claim"Read more
September 10, 2020
Service & RepairCase Studies
The consumer’s issue: “I took my ’11-registration car for a major service in June 2019 and, within two weeks, it had broken down with a gearbox fault. I therefore returned to the garage and they advised that the gearbox had failed, but they would not accept responsibility for its repair. They offered me a goodwill … Continue reading "Gearbox fault from servicing"Read more