Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

September 19, 2019

Vehicle Sales

Electric vehicle range

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September 18, 2019

Vehicle Sales

Misleading vehicle registration

Case Studies
The consumer’s issue: “In 2018, I purchased a car with the understanding that it was two years old. All the documents said the car was first registered in 2016 and the dealership also confirmed this. They also said that an MOT wasn’t required until 2019. However, after buying the car, I started to receive MOT … Continue reading "Misleading vehicle registration"
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September 18, 2019

Vehicle Sales

Retrofitted parking sensors

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September 10, 2019

New Car

Faulty van hinges

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September 10, 2019

Vehicle Sales

Repeated TPMS light

Case Studies
The consumer’s issue: “I bought a new car in September 2016, and a few days later, a tyre pressure monitoring system (TPMS) light illuminated. That’s now happened on several occasions, and every time the dealership says the car is fixed, it happens again. I’ve also had problems with the parking brake and the engine using … Continue reading "Repeated TPMS light"
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September 9, 2019

Service & Repair

Premature tyre replacement

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