Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

July 5, 2018

Vehicle Sales

Non-disclosure of full vehicle history

Case Studies
The consumer’s issue: “The seller did not inform me that the vehicle was an ex-rental car. I believe that I have been misled, and would not have purchased it had I been made aware of its history. I am therefore requesting compensation because of this.” The accredited business’ response: Before the consumer took the vehicle … Continue reading "Non-disclosure of full vehicle history"
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July 2, 2018

Vehicle Warranty Products

Corroded oil cooler

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July 2, 2018

Service & Repair

Loose sump plug

Case Studies
The consumer’s issue: “I was called during the servicing of my car and was told that additional work would be needed. This included a gearbox leak which could cost around £4,000 to investigate. I declined this and took the car to a different garage. They found that the sump plug on the gearbox was loose, … Continue reading "Loose sump plug"
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July 2, 2018

Vehicle Sales

Missing AMI cables

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July 2, 2018

Service & Repair

Glow plug engine damage

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