Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

February 17, 2020

New Car

AdBlue cover damage

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February 17, 2020

Vehicle Warranty Products

Window regulator assembly claim

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January 31, 2020

Vehicle Sales

Engine failure claim

Case Studies
The consumer’s issue: “I purchased my car in January 2015, but in November 2018 the engine failed due to a cam shaft issue. I would therefore like the dealership to fix the issue at no cost to myself.” The accredited business’ response: Over three years of trouble-free motoring would suggest that the vehicle was suitable … Continue reading "Engine failure claim"
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January 31, 2020

Vehicle Warranty Products

Motorhome warranty refund claim

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January 31, 2020

Vehicle Sales

Tinted windows omission

Case Studies
The consumer’s issue: “I purchased a new car and the specification was agreed prior to the sale. This, amongst other things, included tinted windows. It has now come to my attention that the tinted windows haven’t been fitted. I would therefore like the business to put me back in the position I would’ve been in … Continue reading "Tinted windows omission"
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January 28, 2020

New Car

Parts delay claim

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January 22, 2020

Vehicle Sales

Mis-sold service plan

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