Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

September 10, 2018

Vehicle Sales

Electric vehicle purchase

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September 10, 2018

Vehicle Sales

Campervan delivery delay

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September 4, 2018

Vehicle Sales

Used car gearbox fault

Case Studies
The consumer’s issue: “I bought a 2012 plate vehicle in July 2017. After a two-week holiday, I used the car and found that despite it being put into drive, it reversed instead. After three attempts, the car went forwards. I live on a busy ring road and this is very distressing. A few days later, … Continue reading "Used car gearbox fault"
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September 4, 2018

Vehicle Warranty Products

Flooded battery well claim

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September 4, 2018

Service & Repair

ABS modulator repair

Case Studies
The consumer’s issue: “My car required a new or the repair of my ABS modulator. The dealership gave me a quote for £1,500 for a new part, but they also told me that the part could potentially be mended which would be cheaper. I went with the latter option, but when I received my invoice, … Continue reading "ABS modulator repair"
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August 7, 2018

Vehicle Sales

Wrong interior trim

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