Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

May 8, 2018

Vehicle Warranty Products

EGR valve warranty claim

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May 8, 2018

Vehicle Warranty Products

Faulty wheel bearing

Case Studies
The consumer’s issue: “I have a two-year warranty with my vehicle. However, my car was not functioning properly, and my garage advised me that it was a wheel bearing and that the cost of repair would be covered by my warranty policy. Therefore, I left my car with them to have the problem remedied. When … Continue reading "Faulty wheel bearing"
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May 1, 2018

Vehicle Warranty Products

Steering rack warranty claim

Case Studies
The consumer’s issue: “I bought a used car in August 2015, and at the time of purchase, I got a three-year extended warranty which was due to expire on 31 August 2018. On 20 July 2017, I submitted a claim for a replacement steering rack, but this was declined because I hadn’t had the car … Continue reading "Steering rack warranty claim"
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