Case Studies

The consumer’s issue: “I took my car to the garage to look at why it wasn’t starting on some occasions. They told me this was due to changes in the weather. Sometime later, the problems starting my car became more frequent, so I took it back to the business to have a look at. They … Continue reading "Starter motor warranty claim"

The consumer’s issue: “I became aware of a noise coming from my vehicle, so I took the car to the garage for an inspection, and was told that the gearbox needed fixing. A claim was therefore submitted to the warranty company, but it was unfortunately rejected because they said it was not a sudden failure. … Continue reading "Gearbox replacement claim"