Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

November 12, 2019

Vehicle Warranty Products

Garage owner warranty policy

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October 25, 2019

Vehicle Sales

Excess mileage demand

Case Studies
The consumer’s issue: “I purchased the car, and was advised to take out a finance agreement based on an annual mileage of 5,000 to keep the payments down. I was informed when I had paid 50% of the agreement that I could terminate at no additional cost. The contract also stated:  “If you have paid … Continue reading "Excess mileage demand"
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October 25, 2019

Service & Repair

Gearbox clunking issue

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October 24, 2019

Vehicle Sales

Low oil levels

Case Studies
The consumer’s issue: “I purchased a vehicle from the business, and I have had issues with the engine warning light and oil levels in the vehicle. I have communicated to the business my lack of confidence in the reliability of the car, as the oil levels keep nearing the ‘X’ on the dipstick. I believe … Continue reading "Low oil levels"
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October 24, 2019

Service & Repair

Faulty DPF sensor

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