Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

November 25, 2020

Vehicle Sales

Mis-sold service plan

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November 18, 2020

Vehicle Sales

Persistent dog smell

Case Studies
The consumer’s issue: “In February 2018, I purchased a 13-plate saloon from a dealership. When I first looked at the car, I noticed the presence of dog hair, and it smelled of dog as well. I agreed with the dealership that they would clean the car and, when I collected it, it smelled fine. However, … Continue reading "Persistent dog smell"
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November 13, 2020

Service & Repair

Premature shock absorber failure

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November 11, 2020

Service & Repair

Unresolved judder issue

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November 11, 2020

Vehicle Sales

Additional mileage value

Case Studies
The consumer’s issue: “I ordered a car from a dealership in December 2019. It was an ex-demonstrator vehicle and I was told that it had 2,500 miles on the clock. However, when I collected it, I found that it had actually covered 3,990 miles, equating to an extra 1,490 than that which was advertised. I … Continue reading "Additional mileage value"
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November 5, 2020

Vehicle Sales

Detached seat back

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October 26, 2020

Vehicle Sales

Pitted and worn brake discs

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