Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

May 20, 2019

Vehicle Sales

Failing mechatronics unit

Case Studies
The consumer’s issue: “I purchased a used 2008 plate vehicle with 70,000 miles on the clock for £3,000. Five days later, various issues arose including the car struggling to shift through the gears. I took the car back to the accredited business and they said it hadn’t been repaired yet, but was safe to drive. … Continue reading "Failing mechatronics unit"
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April 10, 2019

Service & Repair

MOT clutch failure

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March 26, 2019

Vehicle Sales

Bodywork scratches claim

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March 26, 2019

Service & Repair

Faulty wipers

Case Studies
The consumer’s issue: “I asked the dealership to fix my faulty wipers, but after numerous attempts and paying them over £1,000 to replace the wiper relay, motor and junction box, they failed to rectify the issue. The business recommended more repairs, but this was too expensive, so I took the car to another garage where … Continue reading "Faulty wipers"
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