Case Studies

The consumer’s issue: “My timing chain failed on my vehicle. I tried to get the repair covered under my warranty, but the claim was declined because I had serviced my car independently. They had, according to the accredited business, used the incorrect specification of oil. The independent garage said that this was a mistake and … Continue reading "Incorrect oil specification"

The consumer’s issue: “When I play music on the car’s media system, by streaming it from my phone via Bluetooth, the music skips every few seconds. I would therefore like the manufacturer to repair the issue please because I deem it to be a manufacturing fault.” The accredited business’ response: The media system was not … Continue reading "Bluetooth music streaming"