Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

December 20, 2019

Vehicle Warranty Products

Worn piston rings

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December 20, 2019

Vehicle Sales

Oil burning problem

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December 20, 2019

Service & Repair

Repairs estimate confusion

Case Studies
The consumer’s issue: “I took my car to the dealership for an MOT and service, but was provided with a bill for £2,529.29. The previous garage I used did not charge more than £550, which included changing the tyres. When I queried the bill, I was told that all the work was necessary and that … Continue reading "Repairs estimate confusion"
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December 18, 2019

Service & Repair

ABS pump failure claim

Case Studies
The consumer’s issue: “Within the term of my extended warranty agreement, I took my car to the garage to diagnose the cause of the ABS pump failure. However, the warranty claim was unsuccessful, and I feel the business failed to identify the fault before my policy expired. I feel that I have done nothing wrong, … Continue reading "ABS pump failure claim"
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December 10, 2019

Service & Repair

Steering failure warranty claim

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