Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

March 23, 2020

Service & Repair

Starter motor warranty claim

Case Studies
The consumer’s issue: “I took my car to the garage to look at why it wasn’t starting on some occasions. They told me this was due to changes in the weather. Sometime later, the problems starting my car became more frequent, so I took it back to the business to have a look at. They … Continue reading "Starter motor warranty claim"
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March 16, 2020

Vehicle Warranty Products

Gearbox replacement claim

Case Studies
The consumer’s issue: “I became aware of a noise coming from my vehicle, so I took the car to the garage for an inspection, and was told that the gearbox needed fixing. A claim was therefore submitted to the warranty company, but it was unfortunately rejected because they said it was not a sudden failure. … Continue reading "Gearbox replacement claim"
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February 28, 2020

Service & Repair

MOT retest confusion

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February 28, 2020

Service & Repair

Loose gearbox mount bolts

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February 28, 2020

Service & Repair

Customer wheel damage

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