Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
Case Studies
December 20, 2019
Service & Repair
Repairs estimate confusion
Case StudiesThe consumer’s issue: “I took my car to the dealership for an MOT and service, but was provided with a bill for £2,529.29. The previous garage I used did not charge more than £550, which included changing the tyres. When I queried the bill, I was told that all the work was necessary and that … Continue reading "Repairs estimate confusion"
Read more
December 18, 2019
Service & Repair
ABS pump failure claim
Case StudiesThe consumer’s issue: “Within the term of my extended warranty agreement, I took my car to the garage to diagnose the cause of the ABS pump failure. However, the warranty claim was unsuccessful, and I feel the business failed to identify the fault before my policy expired. I feel that I have done nothing wrong, … Continue reading "ABS pump failure claim"
Read more
