Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

March 13, 2019

Vehicle Sales

Park Assist failure

Case Studies
The consumer’s issue: “The Park Assist system on my vehicle does not work, and has never been operational in the eight months that I’ve owned the car from new. I have experienced appalling customer service and have highlighted the numerous failures. These include the business declaring that the fault was fixed when it wasn’t, denying … Continue reading "Park Assist failure"
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February 25, 2019

Service & Repair

EGR valve failure

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February 25, 2019

Vehicle Sales

Missing service plan

Case Studies
The consumer’s issue: “I bought my car with a three-year service plan. However, when I took my car in for a service after 12 months, the business insisted that they had no record of the plan. This carried on for the next three years. Admittedly, it was my fault for not being able to locate … Continue reading "Missing service plan"
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February 25, 2019

New Car

Leather seat wear

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February 12, 2019

Vehicle Sales

Seat belt failure

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February 12, 2019

Service & Repair

Fuel contamination repair

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