Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

May 20, 2019

New Car

Incorrect oil specification

Case Studies
The consumer’s issue: “My timing chain failed on my vehicle. I tried to get the repair covered under my warranty, but the claim was declined because I had serviced my car independently. They had, according to the accredited business, used the incorrect specification of oil. The independent garage said that this was a mistake and … Continue reading "Incorrect oil specification"
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May 10, 2019

New Car

Bluetooth music streaming

Case Studies
The consumer’s issue: “When I play music on the car’s media system, by streaming it from my phone via Bluetooth, the music skips every few seconds. I would therefore like the manufacturer to repair the issue please because I deem it to be a manufacturing fault.” The accredited business’ response: The media system was not … Continue reading "Bluetooth music streaming"
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May 1, 2019

Service & Repair

Worn gear knob

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April 10, 2019

Service & Repair

MOT clutch failure

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April 1, 2019

Vehicle Sales

Faulty car purchase

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