Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
March 12, 2018Case Studies
The consumer’s issue: “My clutch failed when the car was only one year old, and had done only 3,000 miles. It had a full service two weeks before the failure. I was towed into the dealership and they refused to fix it under the warranty saying that it was ‘wear and tear’ and insinuating that … Continue reading "Clutch failure"Read more
March 7, 2018Case Studies
The consumer’s issue: “I purchased a vehicle with a five-year service plan. Whilst I did not receive any formal documentation to confirm the five-year service plan, there is a scribble on the invoice about a five-year service plan. I also subsequently received an e-mail from the dealer confirming the plan. When it came to servicing … Continue reading "Servicing plan discrepancy"Read more