Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

September 17, 2020

New Car

Hybrid battery warranty claim

Case Studies
The consumer’s issue: “I purchased a new ’15-plate hatchback from a dealership in November 2015. After the car had covered 100,000 miles, I was told that I had to have a battery health check completed every 10,000 miles to keep the warranty valid. I had a service and battery health check at 118,000 miles, and … Continue reading "Hybrid battery warranty claim"
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September 17, 2020

Vehicle Sales

Misleading mileage allowance

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September 10, 2020

Vehicle Sales

Onboard navigation SIM upgrade

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September 10, 2020

Service & Repair

Gearbox fault from servicing

Case Studies
The consumer’s issue: “I took my ’11-registration car for a major service in June 2019 and, within two weeks, it had broken down with a gearbox fault. I therefore returned to the garage and they advised that the gearbox had failed, but they would not accept responsibility for its repair. They offered me a goodwill … Continue reading "Gearbox fault from servicing"
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September 3, 2020

Vehicle Warranty Products

Dual mass flywheel failure

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September 3, 2020

Service & Repair

Repeat timing chain failure

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August 25, 2020

Vehicle Warranty Products

Replacement turbocharger claim

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