New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

September 24, 2020

New Car

Battery drain issue

Case Studies
The consumer’s issue: “I purchased a brand-new ’66-plate people carrier in October 2016, and it worked fine for the first 18 months, but then in April 2018, I found that the battery had gone flat overnight. I contacted the breakdown recovery service, and they recharged the battery, but said they couldn’t find any faults with … Continue reading "Battery drain issue"
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August 12, 2020

New Car

Cracked alloy wheels

Case Studies
The consumer’s issue: “I purchased a brand-new saloon car in March 2017. Almost three years later, in January 2020, I found that both of the front alloy wheels had developed an identical hairline crack on the inside of the rim. The car had only covered 39,000 miles, so I raised a claim under the manufacturer’s … Continue reading "Cracked alloy wheels"
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