New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

July 21, 2021

New Car

Low mileage battery claim

Case Studies
The consumer’s issue: “In November 2017, I purchased a brand-new saloon from a reputable dealership. However, after three years of ownership, and despite having driven only 7,000 miles, the battery started giving me problems. I reported the battery issue to the manufacturer, and the car was inspected by a dealership, but they declined my new … Continue reading "Low mileage battery claim"
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May 26, 2021

New Car

Misleading satellite navigation update

Case Studies
The consumer’s issue: “Following the manufacturer’s directions on how to update the satellite navigation on my car has caused the system to develop a fault. The business provided a final response explaining that UK-bought cars are required to attend the dealership for updates, and that those conducted by an owner can cause a fault. To … Continue reading "Misleading satellite navigation update"
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