New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

October 16, 2019

New Car

Goodwill recall campaign letter

Case Studies
The consumer’s issue: “I received a recall letter from the manufacturer, dated three months earlier than when I got it. By pre-dating the letter, my car was more than 12 years old and would not be in need of a check. I contacted the business before my vehicle was 12 years of age and requested … Continue reading "Goodwill recall campaign letter"
Read more

September 10, 2019

New Car

Faulty van hinges

Case Studies Read more

September 10, 2019

New Car

Out-of-date sat nav system

Case Studies
The consumer’s issue: “I bought a brand new car in March 2018. A few weeks later, when driving on a bypass between two motorway junctions, I saw that my satellite navigation system was showing that I was passing through fields. The road I was driving on was built in 2016, so clearly my system wasn’t … Continue reading "Out-of-date sat nav system"
Read more