New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

March 5, 2021

New Car

Refurbished alloy wheels

Case Studies
The consumer’s issue: “I purchased a brand-new sports car in 2019, which came with diamond cut alloys. Shortly after I took delivery of the vehicle, I inspected the wheels and found that they were either all faulty, or had been refurbished at the factory. I was very unhappy about this, because I bought a new … Continue reading "Refurbished alloy wheels"
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September 29, 2020

New Car

Turbocharger failure warranty claim

Case Studies
The consumer’s issue: “I purchased a new ’63-plate car in January 2014. Around three years later, in June 2017, the turbocharger failed, and it was repaired under warranty. However, in October 2018, it stopped working again. The car was still within the manufacturer’s warranty, but the manufacturer wouldn’t cover the cost of replacing the turbo, … Continue reading "Turbocharger failure warranty claim"
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