New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

November 7, 2018

New Car

Winsdcreen demister fault

Case Studies
The consumer’s issue: “I initially took my car in for a service and MOT, and asked them to look at the windscreen demister knob under my warranty policy as it wasn’t working. I was told by the garage that they needed a spare part to fix it. I was not initially supplied with a courtesy … Continue reading "Winsdcreen demister fault"
Read more

October 1, 2018

New Car

Corrosion warranty claim

Case Studies
The consumer’s issue: “My vehicle was taken to an approved body shop in August 2017. The photos and images of the rust and corrosion on my car were forwarded by the bodyshop to the vehicle manufacturer. The bodyshop told me that there was substantial corrosion and that this was unusual in a car of its … Continue reading "Corrosion warranty claim"
Read more