New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

June 11, 2018

New Car

Corroded car tyre valve

Case Studies
The consumer’s issue: “I bought a car before it was three years old, and it was still covered by the manufacturer’s warranty. Following the purchase, the tyre pressure monitoring system showed a tyre had low pressure, so I took the car to an authorised retailer a few days before the warranty expired and they simply … Continue reading "Corroded car tyre valve"
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May 8, 2018

New Car

Defective starter clutch

Case Studies
The consumer’s issue: “An employee in customer services at the vehicle manufacturer put in writing that the warranty for my car was for a period of three years or 90,000 miles. However, I have recently been advised that it is now seven years or 100,000 miles. I reported a defect with the starter clutch when … Continue reading "Defective starter clutch"
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