New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

March 5, 2019

New Car

Cracked alloy wheel

Case Studies
The consumer’s issue: “My new car suffered a rear suspension failure, causing a crack in one of my alloy wheels. This clearly shows that the vehicle suffers from a manufacturing defect. However, the manufacturer has only repaired the suspension fault under warranty, and they’re saying that the crack in the alloy is because of bad … Continue reading "Cracked alloy wheel"
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January 14, 2019

New Car

Corroded alloy wheels

Case Studies
The consumer’s issue: “I took my car into a dealership as there was corrosion on all four of my alloy wheels. They advised me that they did not believe it to be a defect, but I requested that they send photographs to the vehicle manufacturer. Images were subsequently sent, and I made a call to … Continue reading "Corroded alloy wheels"
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