New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

August 6, 2018

New Car

Alloy wheel corrosion

Case Studies
The consumer’s issue: “All four alloy wheels on our car are the same age, and all four are showing the same signs of corrosion in exactly the same place. This has been looked at by the dealership who took photographs and referred it to the vehicle manufacturer’s warranty department. The manufacturer then authorised the replacement … Continue reading "Alloy wheel corrosion"
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June 11, 2018

New Car

Corroded car tyre valve

Case Studies
The consumer’s issue: “I bought a car before it was three years old, and it was still covered by the manufacturer’s warranty. Following the purchase, the tyre pressure monitoring system showed a tyre had low pressure, so I took the car to an authorised retailer a few days before the warranty expired and they simply … Continue reading "Corroded car tyre valve"
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