New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

December 10, 2019

New Car

Alloy wheel disparity

Case Studies
The consumer’s issue: “Before buying the car, I asked the seller why 16-inch wheels are fitted as standard on the model I bought, and I was told that this was for a smoother ride. I felt that this was inaccurate, and gave the business several examples from car review websites to reinforce this. I feel … Continue reading "Alloy wheel disparity"
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November 13, 2019

New Car

Cracked leather seats

Case Studies
The consumer’s issue: “I noticed a cracking in the perforated leather seats in my car, and a hole formed in the material. I took the vehicle to my nearest manufacturer’s franchise dealer, and was told that the issue should be covered under warranty. However, the manufacturer concluded that an external influence had caused the crack … Continue reading "Cracked leather seats"
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