New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

February 25, 2019

New Car

Leather seat wear

Case Studies
The consumer’s issue: “The leather on the driver’s seat is wearing badly. After contacting the vehicle manufacturer, they are refusing to fix the problem, stating it is due to wear and tear. I do not accept that a two-year old leather seat should wear in this short time, and the dealership agreed with me.   … Continue reading "Leather seat wear"
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January 14, 2019

New Car

Roof bar trim cover damage

Case Studies
The consumer’s issue: “My car is equipped with roof carrier brackets, and I have used a well-known brand of roof bars with them. I followed the instructions on the removal of the trim covers to allow the roof bars to be fitted. After removing the roof bars, the covers would not fit back properly, and … Continue reading "Roof bar trim cover damage"
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