New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

May 4, 2020

New Car

Peeling bumper lacquer

Case Studies
The consumer’s issue: “I purchased my used ’66-plate SUV from a local dealer in March 2019. I was the second owner, with the car first being registered in January 2017. During the first six months of ownership, the clear lacquer was peeling off from part of the front bumper trim. The remaining three panels are … Continue reading "Peeling bumper lacquer"
Read more

April 30, 2020

New Car

Blistered alloy wheels

Case Studies
The consumer’s issue: “I bought a brand new SUV from a dealership in 2018, and within 18 months, the lacquer finish to the wheels has badly blistered and deteriorated. I took the vehicle to our local dealer for them to inspect the wheels, and they said it was due to stone chips and wear and … Continue reading "Blistered alloy wheels"
Read more