New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

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February 27, 2018

Discoloured wheel trims

Case Studies
The consumer’s issue: “I bought a vehicle in November 2016. The plastic trim surrounding the wheel arches has now become discoloured with white marks, and when I approached the dealership, they told me this was probably due to the product I’ve used to clean them and that the warranty won’t cover this. I went back … Continue reading "Discoloured wheel trims"
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