New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

May 26, 2021

New Car

Misleading satellite navigation update

Case Studies
The consumer’s issue: “Following the manufacturer’s directions on how to update the satellite navigation on my car has caused the system to develop a fault. The business provided a final response explaining that UK-bought cars are required to attend the dealership for updates, and that those conducted by an owner can cause a fault. To … Continue reading "Misleading satellite navigation update"
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April 22, 2021

New Car

Sports car paint defects

Case Studies
The consumer’s issue: “I purchased a used sports car in November 2019. The following month, I noticed several paint defects, including bubbling and micro-blistering, so I reported these to the manufacturer. I was told to book the car in with my nearest dealership. Due to work commitments, I had to wait until February 2020 for … Continue reading "Sports car paint defects"
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