New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

February 14, 2020

New Car

Map update issues

Case Studies
The consumer’s issue: “I have been having issues with my satellite navigation system since buying the car. My map subscription had either not been activated or had been cancelled by the manufacturer. This has been an ongoing issue since January 2018, and I am therefore looking for the problem to be resolved as soon as … Continue reading "Map update issues"
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January 28, 2020

New Car

Parts delay claim

Case Studies
The consumer’s issue: “I made a claim against my warranty for my new car, and was advised it needed to have an oil pipe replaced in the turbo system to rectify the issue. Unfortunately, the manufacturer was unable to supply the required part for two months. I am therefore looking for them to reimburse my … Continue reading "Parts delay claim"
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