New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

September 10, 2019

New Car

Faulty van hinges

Case Studies
The consumer’s issue: “The hinges on my van don’t work properly, and there were two incidents where a gust of wind blew back the door further than it should go. One was where it hit the body of the van, and the other was where a colleague opened the door too far and hit another … Continue reading "Faulty van hinges"
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September 10, 2019

New Car

Misleading price match offer

Case Studies
The consumer’s issue: “I booked my car in for a service and MOT. The website of the business says that they would match any genuine quotation. I obtained a lower quote from another dealer and provided this to the business requesting a price match. However, they refused to honour it, which means that their website … Continue reading "Misleading price match offer"
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