New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

December 3, 2018

New Car

Seals and gaskets warranty claim

Case Studies
The consumer’s issue: “In February 2012, I bought a new vehicle and was informed that it came with a lifetime warranty. At its service in 2017, an oil leak was identified on the engine, but I was told that this wouldn’t be covered under warranty because the agreement doesn’t reference seals or gaskets. Having read … Continue reading "Seals and gaskets warranty claim"
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November 7, 2018

New Car

Clutch failure

Case Studies
The consumer’s issue: “My two-year-old vehicle lost power on the motorway and the clutch didn’t work. After pulling on to the hard shoulder, there was a loud bang and smoke appeared from under the bonnet. It would seem that the gearbox exploded and there was a small fire which I extinguished. I reported the issue … Continue reading "Clutch failure"
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