New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

May 20, 2019

New Car

Incorrect oil specification

Case Studies
The consumer’s issue: “My timing chain failed on my vehicle. I tried to get the repair covered under my warranty, but the claim was declined because I had serviced my car independently. They had, according to the accredited business, used the incorrect specification of oil. The independent garage said that this was a mistake and … Continue reading "Incorrect oil specification"
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March 13, 2019

New Car

DAB radio character shortage

Case Studies
The consumer’s issue: “Shortly after buying my car, I noticed that text was not displaying correctly on the DAB radio, due to there being a shortage of characters. The car has been to two different businesses on numerous occasions to try to fix the issue, but no solution has been found. I have also been … Continue reading "DAB radio character shortage"
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