New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

June 1, 2019

New Car

Faulty radio system

Case Studies
The consumer’s issue: “My complaint in very simple terms is that, since the purchase of my car, the radio has been faulty and hasn’t worked correctly. The first two times that the car went in, I was told a problem couldn’t be identified. The third time, after escalating my dispute, I received confirmation from the … Continue reading "Faulty radio system"
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April 1, 2019

New Car

Wiring loom replacement

Case Studies
The consumer’s issue: “Our vehicle has been in the garage awaiting a repair for nine months, and the replacement cars provided to us used a lot of fuel and were not economical to run. We have had to wait a long time as the business was not able to source the part, and we would … Continue reading "Wiring loom replacement"
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