New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

July 15, 2020

New Car

Independent engine repair

Case Studies
The consumer’s issue: “I purchased a six-month-old car in July 2012, and six years later, it broke down and I had it recovered to my local garage. My vehicle was six years old with approximately 63,000 miles on the clock at this point. The business initially believed there was an electrical fault and replaced the … Continue reading "Independent engine repair"
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June 23, 2020

New Car

Clutch and flywheel replacement

Case Studies
The consumer’s issue: “In April 2019, my ’16-plate compact SUV was less than three years old and had completed around 25,000 miles when there was engine judder when engaging the latter part of the clutch. The clutch and flywheel then failed when I was reversing. The manufacturer advised this was user error, and would therefore … Continue reading "Clutch and flywheel replacement"
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