New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

April 9, 2018

New Car

Engine failure warranty claim

Case Studies
The consumer’s issue: “My five-year old vehicle, which has 42,000 miles on the clock, and is fully dealer maintained, has suffered an engine failure. I did not know that my extended warranty was limited to a maximum claim of £2,500 for repairs, so I had to pay a total cost of £3,500. Additionally, whilst my … Continue reading "Engine failure warranty claim"
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March 12, 2018

New Car

Clutch failure

Case Studies
The consumer’s issue: “My clutch failed when the car was only one year old, and had done only 3,000 miles. It had a full service two weeks before the failure. I was towed into the dealership and they refused to fix it under the warranty saying that it was ‘wear and tear’ and insinuating that … Continue reading "Clutch failure"
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February 27, 2018

New Car

A rusting car

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