New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

June 23, 2020

New Car

Recurring coil pack failures

Case Studies
The consumer’s issue: “I purchased a one-year old supermini in August 2014, but since buying the car from the dealership, I’ve had a consistent issue with the coil packs breaking down. My mechanic advised me that they should last for a reasonable amount of time, but this hasn’t happened in my case.   When the … Continue reading "Recurring coil pack failures"
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May 27, 2020

New Car

Jumping timing chain

Case Studies
The consumer’s issue: “I purchased a used 12-plate hatchback in October 2016. On the 25th March 2019, the car started to cut out on low revs when I was coming back from work, and the dealership quoted £214 to identify the issue, which they suspected was a problem with the timing chain.  I therefore agreed … Continue reading "Jumping timing chain"
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