New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

February 12, 2019

New Car

Metal shards in the gearbox

Case Studies
The consumer’s issue: “As I was driving, I felt something go wrong, and now my gears are not working. I believe it should be repaired under warranty because such a major fault is not acceptable. The vehicle manufacturer has refused to repair the gearbox under warranty because they believe the damage is due to driver … Continue reading "Metal shards in the gearbox"
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December 3, 2018

New Car

Seals and gaskets warranty claim

Case Studies
The consumer’s issue: “In February 2012, I bought a new vehicle and was informed that it came with a lifetime warranty. At its service in 2017, an oil leak was identified on the engine, but I was told that this wouldn’t be covered under warranty because the agreement doesn’t reference seals or gaskets. Having read … Continue reading "Seals and gaskets warranty claim"
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