New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

April 1, 2019

New Car

Wiring loom replacement

Case Studies
The consumer’s issue: “Our vehicle has been in the garage awaiting a repair for nine months, and the replacement cars provided to us used a lot of fuel and were not economical to run. We have had to wait a long time as the business was not able to source the part, and we would … Continue reading "Wiring loom replacement"
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February 25, 2019

New Car

Leather seat wear

Case Studies
The consumer’s issue: “The leather on the driver’s seat is wearing badly. After contacting the vehicle manufacturer, they are refusing to fix the problem, stating it is due to wear and tear. I do not accept that a two-year old leather seat should wear in this short time, and the dealership agreed with me.   … Continue reading "Leather seat wear"
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