New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

May 27, 2020

New Car

Jumping timing chain

Case Studies
The consumer’s issue: “I purchased a used 12-plate hatchback in October 2016. On the 25th March 2019, the car started to cut out on low revs when I was coming back from work, and the dealership quoted £214 to identify the issue, which they suspected was a problem with the timing chain.  I therefore agreed … Continue reading "Jumping timing chain"
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April 30, 2020

New Car

Differing brake assemblies

Case Studies
The consumer’s issue: “I bought a 16-registration estate car in January 2019, and the service light came on in early July 2019. As per the terms of my service plan, I contacted the dealer to book in the service, which was carried out on the 29th of July 2019, a month after my extended warranty … Continue reading "Differing brake assemblies"
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