New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

September 10, 2019

New Car

Voice recognition issues

Case Studies
The consumer’s issue: “I bought a brand new vehicle in October 2017. It came with a satellite navigation system that has a voice recognition feature. However, it’s unable to recognise about 90% of the addresses and places of interest that I’ve tried. It also doesn’t give me the fastest route for my journey, and I’ve … Continue reading "Voice recognition issues"
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July 3, 2019

New Car

Faulty cruise control

Case Studies
The consumer’s issue: “The front brake assist and cruise control systems on my car became faulty. I have therefore had to pay for the repairs because they were refused under my warranty agreement. To this end, I am seeking a refund for the repair and diagnostics.” The accredited business’ response: Having reviewed our records, the … Continue reading "Faulty cruise control"
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