New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

April 5, 2018

New Car

Clutch failure claim

Case Studies
The consumer’s issue: “My clutch failed when the vehicle was still under warranty, and the dealership refused to replace it as they blamed my use of the car and fair wear and tear. I did not think that considering my years of driving experience that this was the case. I also had an engineer provide … Continue reading "Clutch failure claim"
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March 6, 2018

New Car

Anti-perforation warranty

Case Studies
The consumer’s issue: “I contacted the manufacturer because there is corrosion on my vehicle which has a 12-year anti-perforation warranty. The dealership assessed my car and they explained the cost of repairs was only covered up to 50%. They couldn’t explain at the time why this was the case, so the car was booked in … Continue reading "Anti-perforation warranty"
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February 27, 2018

New Car

A rusting car

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