New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

September 1, 2018

New Car

Engine management software update

Case Studies
The consumer’s issue: “We were told during a service that my car’s engine management software was updated. From that point onwards, my vehicle has been suffering from a reduction in mpg fuel efficiency of about 10 to 12%. The garage has been unable to reverse the software update, and we have therefore taken this up … Continue reading "Engine management software update"
Read more

August 6, 2018

New Car

Alloy wheel corrosion

Case Studies
The consumer’s issue: “All four alloy wheels on our car are the same age, and all four are showing the same signs of corrosion in exactly the same place. This has been looked at by the dealership who took photographs and referred it to the vehicle manufacturer’s warranty department. The manufacturer then authorised the replacement … Continue reading "Alloy wheel corrosion"
Read more