New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

January 14, 2019

New Car

Corroded alloy wheels

Case Studies
The consumer’s issue: “I took my car into a dealership as there was corrosion on all four of my alloy wheels. They advised me that they did not believe it to be a defect, but I requested that they send photographs to the vehicle manufacturer. Images were subsequently sent, and I made a call to … Continue reading "Corroded alloy wheels"
Read more

November 28, 2018

New Car

Recurring tailgate rust

Case Studies
The consumer’s issue: “Rust bubbles started to appear on the numberplate and tailgate of my vehicle within three years of buying it. A repair was carried out at a manufacturer-approved bodyshop under the warranty, but within a year, the rust reappeared and the manufacturer will not cover the cost of a replacement tailgate. I am … Continue reading "Recurring tailgate rust"
Read more