New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

March 12, 2018

New Car

Clutch failure

Case Studies
The consumer’s issue: “My clutch failed when the car was only one year old, and had done only 3,000 miles. It had a full service two weeks before the failure. I was towed into the dealership and they refused to fix it under the warranty saying that it was ‘wear and tear’ and insinuating that … Continue reading "Clutch failure"
Read more

February 27, 2018

New Car

A rusting car

Case Studies
The consumer’s issue: “I have had the car assessed by the dealership under the anti-corrosion warranty because of the occurrence of rust. When asked for the documentation between the dealership and the vehicle manufacturer, and how the dealership came to decision of a 50% contribution towards the cost of repairs for the rust, the dealership … Continue reading "A rusting car"
Read more