New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

May 8, 2018

New Car

Defective starter clutch

Case Studies
The consumer’s issue: “An employee in customer services at the vehicle manufacturer put in writing that the warranty for my car was for a period of three years or 90,000 miles. However, I have recently been advised that it is now seven years or 100,000 miles. I reported a defect with the starter clutch when … Continue reading "Defective starter clutch"
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April 5, 2018

New Car

Clutch failure claim

Case Studies
The consumer’s issue: “My clutch failed when the vehicle was still under warranty, and the dealership refused to replace it as they blamed my use of the car and fair wear and tear. I did not think that considering my years of driving experience that this was the case. I also had an engineer provide … Continue reading "Clutch failure claim"
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