Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.
New Car
May 1, 2018
New Car
Sticking clutch pedal
Case StudiesThe consumer’s issue: “I purchased my car in May 2017, and since then, the vehicle has been back to the dealership four times. On the first two occasions that it was returned, I was told that there was an intermittent fault which they couldn’t find, and they just topped up the hydraulic fluid. On the … Continue reading "Sticking clutch pedal"
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April 3, 2018
New Car
Satellite navigation updates
Case StudiesThe consumer’s issue: “When I purchased the car, I asked about updating the satellite navigation system, and I was told that the updates would be done free of charge when the service was carried out (I have a service plan which I pay for monthly). I was also told that, as an alternative, I could … Continue reading "Satellite navigation updates"
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