New Car

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent New Car Code case studies of how we have helped.

Case Studies

May 1, 2018

New Car

Sticking clutch pedal

Case Studies
The consumer’s issue: “I purchased my car in May 2017, and since then, the vehicle has been back to the dealership four times. On the first two occasions that it was returned, I was told that there was an intermittent fault which they couldn’t find, and they just topped up the hydraulic fluid. On the … Continue reading "Sticking clutch pedal"
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April 3, 2018

New Car

Satellite navigation updates

Case Studies
The consumer’s issue: “When I purchased the car, I asked about updating the satellite navigation system, and I was told that the updates would be done free of charge when the service was carried out (I have a service plan which I pay for monthly). I was also told that, as an alternative, I could … Continue reading "Satellite navigation updates"
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February 27, 2018

New Car

A rusting car

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