Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

December 3, 2018

Vehicle Warranty Products

Panoramic sunroof blind fault

Case Studies
The consumer’s issue: “I had a problem with the blind on my panoramic sunroof, so I took my car to my local dealership to get it repaired. However, when I submitted a claim under my extended warranty, the warranty provider refused it because the parts were not included in my plan. I was offered a … Continue reading "Panoramic sunroof blind fault"
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November 28, 2018

Service & Repair

High pressure selling claim

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November 27, 2018

Vehicle Warranty Products

Turbo fault warranty claim

Case Studies
The consumer’s issue: “My car broke down with a turbo fault. However, the warranty company declined to cover the cost of the repair. I therefore had to pay them, and am now requesting that these are reimbursed in full.” The accredited business’ response: The car was not serviced in accordance with the manufacturer’s guidelines, which … Continue reading "Turbo fault warranty claim"
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November 27, 2018

Service & Repair

Broken cambelt

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