Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

March 6, 2018

Service & Repair

Coil pack repair

Case Studies Read more

March 6, 2018

Vehicle Sales

Missing service history

Case Studies
The consumer’s issue: “I bought a used car on 14 February 2017. I asked if the vehicle had a full service history and was told that it did, and was shown a service history. However, the dealership now can’t provide this to me and only three out of four services can be tracked down. I’m … Continue reading "Missing service history"
Read more

February 27, 2018

Vehicle Sales

Engine Management Light (EML)

Case Studies
The consumer’s issue: “I purchased a 2008 plate car from a dealership in April 2016. During the test drive, the Engine Management Light (EML) illuminated, and I was told this would be repaired before the sale and a courtesy car provided. On 04 May 2016, the car was delivered and I was informed that the … Continue reading "Engine Management Light (EML)"
Read more

February 27, 2018

Service & Repair

Heater failure

Case Studies Read more

February 27, 2018

Vehicle Warranty Products

Loss of power

Case Studies Read more

February 27, 2018

New Car

A rusting car

Case Studies Read more