Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

August 25, 2020

Service & Repair

Unclear diagnostics fees

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August 12, 2020

New Car

Corrosion warranty claim

Case Studies
The consumer’s issue: “I purchased a four-year-old hatchback in 2015 with around 50,000 miles on the clock. In September 2019, I noticed signs of corrosion on the back doors, so I took the car to my local garage for an inspection, and the subsequent repair was carried out at a cost of £513.69. I then … Continue reading "Corrosion warranty claim"
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July 24, 2020

Vehicle Sales

Mechatronic unit replacement

Vehicle Sales
The consumer’s issue: “I purchased a used ’13-plate SUV from a dealership in August 2016. At the time, it had approximately 7,000 miles on the clock. In February 2018, just under a year and a half after buying the car, the mechatronic transmission control unit failed, and it cost me £1,200 to repair the issue. … Continue reading "Mechatronic unit replacement"
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June 30, 2020

Service & Repair

Leaking brake fluid

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