Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

September 24, 2020

New Car

Battery drain issue

Case Studies
The consumer’s issue: “I purchased a brand-new ’66-plate people carrier in October 2016, and it worked fine for the first 18 months, but then in April 2018, I found that the battery had gone flat overnight. I contacted the breakdown recovery service, and they recharged the battery, but said they couldn’t find any faults with … Continue reading "Battery drain issue"
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September 10, 2020

Vehicle Sales

Onboard navigation SIM upgrade

Case Studies
The consumer’s issue: “When I was negotiating the purchase of my car with the dealership in August 2018, I was convinced to pay extra to upgrade my navigation system, as I was informed that if I did, my vehicle would come with an onboard SIM, thereby allowing me to obtain live traffic updates for three … Continue reading "Onboard navigation SIM upgrade"
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September 10, 2020

Service & Repair

Gearbox fault from servicing

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September 3, 2020

Vehicle Warranty Products

Dual mass flywheel failure

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