Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

August 6, 2018

Vehicle Sales

DSG gearbox failure

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August 6, 2018

Vehicle Warranty Products

Fuel sensor claim

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August 6, 2018

Vehicle Warranty Products

Faulty seat mechanism

Case Studies
The consumer’s issue: “I purchased a vehicle and had to return it to the dealership for an investigation due to a problem with the seat. The dealer subsequently discovered that the seat mechanism had failed. The warranty provider declined my claim for the cost of the repair to be covered by the warranty. The reason … Continue reading "Faulty seat mechanism"
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August 1, 2018

Vehicle Sales

PCP term dispute

Case Studies
The consumer’s issue: “I bought this vehicle on a Personal Contract Purchase (PCP), and I was promised that when it comes to exchanging this vehicle for another one at the end of the PCP, I would not be made liable for going over the 6,000 miles per year limit as put in place by the … Continue reading "PCP term dispute"
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August 1, 2018

Service & Repair

Third party damage

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July 5, 2018

Service & Repair

Request for re-inspection

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