Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
September 10, 2019
New CarCase Studies
The consumer’s issue: “I bought a brand new car in March 2018. A few weeks later, when driving on a bypass between two motorway junctions, I saw that my satellite navigation system was showing that I was passing through fields. The road I was driving on was built in 2016, so clearly my system wasn’t … Continue reading "Out-of-date sat nav system"Read more
August 12, 2019
Vehicle SalesCase Studies
The consumer’s issue: “I purchased a new vehicle with the understanding that MirrorLink would be available on it, but this was not the case unfortunately. I was told my car did not have this feature and I would have to wait for MirrorLink to be introduced before I could use it with my vehicle. I … Continue reading "Missing MirrorLink feature"Read more