Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
Case Studies
September 10, 2019
New Car
Out-of-date sat nav system
Case StudiesThe consumer’s issue: “I bought a brand new car in March 2018. A few weeks later, when driving on a bypass between two motorway junctions, I saw that my satellite navigation system was showing that I was passing through fields. The road I was driving on was built in 2016, so clearly my system wasn’t … Continue reading "Out-of-date sat nav system"
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August 12, 2019
Vehicle Sales
Missing MirrorLink feature
Case StudiesThe consumer’s issue: “I purchased a new vehicle with the understanding that MirrorLink would be available on it, but this was not the case unfortunately. I was told my car did not have this feature and I would have to wait for MirrorLink to be introduced before I could use it with my vehicle. I … Continue reading "Missing MirrorLink feature"
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