Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

May 1, 2019

Service & Repair

Worn gear knob

Case Studies
The consumer’s issue:  “I took my car in for a service at the business, and upon collecting it, I noticed some interior damage that was not there before. The leather on my vehicle was badly worn and scratched, and I believe that my gear knob may have been swapped at the dealership.” The accredited business’ … Continue reading "Worn gear knob"
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April 10, 2019

Service & Repair

MOT clutch failure

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April 1, 2019

Vehicle Sales

Faulty car purchase

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April 1, 2019

New Car

Wiring loom replacement

Case Studies
The consumer’s issue: “Our vehicle has been in the garage awaiting a repair for nine months, and the replacement cars provided to us used a lot of fuel and were not economical to run. We have had to wait a long time as the business was not able to source the part, and we would … Continue reading "Wiring loom replacement"
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March 26, 2019

Vehicle Sales

Bodywork scratches claim

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March 26, 2019

Service & Repair

Faulty wipers

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