Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

March 3, 2021

Vehicle Sales

White marks on paintwork

Case Studies
The consumer’s issue: “I purchased a used ‘16 plate saloon car from a dealership in October 2018. Upon collecting the vehicle, I noticed some white marks on the rear bumper, so I asked the business to make a note of the them because I bought the car on finance and I did not want there … Continue reading "White marks on paintwork"
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February 24, 2021

Vehicle Sales

Speed limiter discovery

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February 10, 2021

Vehicle Sales

Four cracked tyres

Case Studies
The consumer’s issue: “I bought a four-year-old SUV from a dealership in February 2020. However, just three days after buying it, the vehicle suffered from a puncture. It was taken to a third-party garage, and they told me that all four tyres needed replacing, because they were cracked, and were not of satisfactory quality. The … Continue reading "Four cracked tyres"
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January 15, 2021

Service & Repair

Missing personal belongings

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November 25, 2020

Vehicle Sales

Mis-sold service plan

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