Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

September 10, 2019

Vehicle Sales

Repeated TPMS light

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September 10, 2019

New Car

Out-of-date sat nav system

Case Studies
The consumer’s issue: “I bought a brand new car in March 2018. A few weeks later, when driving on a bypass between two motorway junctions, I saw that my satellite navigation system was showing that I was passing through fields. The road I was driving on was built in 2016, so clearly my system wasn’t … Continue reading "Out-of-date sat nav system"
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September 9, 2019

Service & Repair

Premature tyre replacement

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August 12, 2019

Vehicle Sales

Missing MirrorLink feature

Case Studies
The consumer’s issue:  “I purchased a new vehicle with the understanding that MirrorLink would be available on it, but this was not the case unfortunately. I was told my car did not have this feature and I would have to wait for MirrorLink to be introduced before I could use it with my vehicle. I … Continue reading "Missing MirrorLink feature"
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August 12, 2019

Service & Repair

Puncture repair quality

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August 12, 2019

Vehicle Sales

Engine ticking noise

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August 12, 2019

Vehicle Sales

Defective brakes claim

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July 24, 2019

Vehicle Warranty Products

Wheel bearing failure claim

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