Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

February 12, 2019

Service & Repair

Fuel contamination repair

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January 28, 2019

Vehicle Sales

Blown head gasket after purchase

Case Studies
The consumer’s issue: “I bought a car, but 15 days later, it broke down. It was recovered to a repairer for a diagnosis who discovered that the head gasket had blown. As this fault developed in the first 30 days of ownership of the car, I would like to exercise my right to reject the … Continue reading "Blown head gasket after purchase"
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January 14, 2019

Vehicle Sales

Cracked alloy wheel on used car

Case Studies
The consumer’s issue: “Two months after buying the car, I starting feeling severe vibrations in the steering wheel when driving. Therefore, I took the car back to the dealership and they told me that I had a cracked alloy wheel. I believe it was already damaged when the car was sold to me, but the … Continue reading "Cracked alloy wheel on used car"
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January 2, 2019

Vehicle Sales

Suspected coolant leak

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December 3, 2018

Service & Repair

Cabin damage to 17 year old car

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