Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

June 17, 2020

Vehicle Warranty Products

Policy term claim

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May 28, 2020

Vehicle Sales

Clutch failure repair

Case Studies
The consumer’s issue: “I purchased a five-year-old city car from a dealership in June 2017 that had approximately 32,694 miles on the clock. In March 2018, the clutch failed, so I took the car back to the seller and they told me a new clutch pack was needed at a cost of £1,326. I agreed … Continue reading "Clutch failure repair"
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May 28, 2020

Vehicle Sales

Mis-sold 4×4

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May 27, 2020

Vehicle Sales

Damaged speaker grill

Case Studies
The consumer’s issue: “In April 2018, I purchased a used 17-plate saloon car. Shortly after buying the vehicle, I noticed there was a dent in the metal speaker grill, and when playing music, it rattled. I therefore contacted the selling dealership, and asked them to repair it at no cost to myself, as I was … Continue reading "Damaged speaker grill"
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May 26, 2020

Vehicle Warranty Products

Timing chain repair claim

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