Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

November 21, 2019

Service & Repair

Repeated clutch failure

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November 20, 2019

Service & Repair

Vibration from faulty driveshaft

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November 20, 2019

Vehicle Sales

Used car transmission failure

Case Studies
The consumer’s issue: “In 2017, I purchased a car that was three years old, with approximately 11,000 miles on the clock. However, six months and 14 days after I bought it, and having only covered about 7,000 miles, the vehicle broke down with a gearbox fault. I took the car back to the business to … Continue reading "Used car transmission failure"
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November 13, 2019

New Car

Cracked leather seats

Case Studies
The consumer’s issue: “I noticed a cracking in the perforated leather seats in my car, and a hole formed in the material. I took the vehicle to my nearest manufacturer’s franchise dealer, and was told that the issue should be covered under warranty. However, the manufacturer concluded that an external influence had caused the crack … Continue reading "Cracked leather seats"
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November 12, 2019

Vehicle Warranty Products

Garage owner warranty policy

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November 7, 2019

Vehicle Sales

Faulty fuel gauge

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November 7, 2019

Vehicle Sales

Dashboard noise defect

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November 1, 2019

Vehicle Warranty Products

Split oil cooler claim

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