Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

November 7, 2018

New Car

Clutch failure

Case Studies
The consumer’s issue: “My two-year-old vehicle lost power on the motorway and the clutch didn’t work. After pulling on to the hard shoulder, there was a loud bang and smoke appeared from under the bonnet. It would seem that the gearbox exploded and there was a small fire which I extinguished. I reported the issue … Continue reading "Clutch failure"
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November 6, 2018

Vehicle Warranty Products

Flywheel replacement warranty claim

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November 6, 2018

Service & Repair

Camshaft drive and tensioner replacement

Case Studies
The consumer’s issue: “My car went in for its annual service, and at the time, the business didn’t advise me to replace the camshaft drive and tensioner. A year later, these components failed and caused further damage to my vehicle. I deem the business to have been negligent for not providing me with the right … Continue reading "Camshaft drive and tensioner replacement"
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November 6, 2018

Service & Repair

Gearbox oil replacement

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November 6, 2018

Vehicle Sales

Mileage discrepancy claim

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October 2, 2018

Service & Repair

Customer vehicle damage

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