Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
November 7, 2018
New CarCase Studies
The consumer’s issue: “My two-year-old vehicle lost power on the motorway and the clutch didn’t work. After pulling on to the hard shoulder, there was a loud bang and smoke appeared from under the bonnet. It would seem that the gearbox exploded and there was a small fire which I extinguished. I reported the issue … Continue reading "Clutch failure"Read more
November 6, 2018
Service & RepairCase Studies
The consumer’s issue: “My car went in for its annual service, and at the time, the business didn’t advise me to replace the camshaft drive and tensioner. A year later, these components failed and caused further damage to my vehicle. I deem the business to have been negligent for not providing me with the right … Continue reading "Camshaft drive and tensioner replacement"Read more