Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
Case Studies
September 24, 2020
New Car
Battery drain issue
Case StudiesThe consumer’s issue: “I purchased a brand-new ’66-plate people carrier in October 2016, and it worked fine for the first 18 months, but then in April 2018, I found that the battery had gone flat overnight. I contacted the breakdown recovery service, and they recharged the battery, but said they couldn’t find any faults with … Continue reading "Battery drain issue"
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September 10, 2020
Vehicle Sales
Onboard navigation SIM upgrade
Case StudiesThe consumer’s issue: “When I was negotiating the purchase of my car with the dealership in August 2018, I was convinced to pay extra to upgrade my navigation system, as I was informed that if I did, my vehicle would come with an onboard SIM, thereby allowing me to obtain live traffic updates for three … Continue reading "Onboard navigation SIM upgrade"
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