Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
May 1, 2019
Service & RepairCase Studies
The consumer’s issue: “I took my car in for a service at the business, and upon collecting it, I noticed some interior damage that was not there before. The leather on my vehicle was badly worn and scratched, and I believe that my gear knob may have been swapped at the dealership.” The accredited business’ … Continue reading "Worn gear knob"Read more
April 1, 2019
New CarCase Studies
The consumer’s issue: “Our vehicle has been in the garage awaiting a repair for nine months, and the replacement cars provided to us used a lot of fuel and were not economical to run. We have had to wait a long time as the business was not able to source the part, and we would … Continue reading "Wiring loom replacement"Read more