Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

December 10, 2019

Vehicle Sales

Burnt out clutch repair

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December 10, 2019

Service & Repair

Steering failure warranty claim

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December 10, 2019

New Car

Alloy wheel disparity

Case Studies
The consumer’s issue: “Before buying the car, I asked the seller why 16-inch wheels are fitted as standard on the model I bought, and I was told that this was for a smoother ride. I felt that this was inaccurate, and gave the business several examples from car review websites to reinforce this. I feel … Continue reading "Alloy wheel disparity"
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December 3, 2019

Vehicle Sales

Non-genuine wing repair

Case Studies
The consumer’s issue: “I purchased my Approved Used car in January 2018, and when I was buying the vehicle, I was told that it had never been in an accident. I later discovered however, that the car was previously involved in a crash and was repaired poorly with non-genuine parts. Furthermore, the car has a … Continue reading "Non-genuine wing repair"
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December 2, 2019

Service & Repair

EGT sensor reconnection

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November 26, 2019

Service & Repair

MOT repairs misunderstanding

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