Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

May 8, 2018

Vehicle Warranty Products

EGR valve warranty claim

Case Studies
The consumer’s issue: ““My vehicle was taken into the dealership for a diagnosis of the Exhaust Gas Recirculation (EGR) valve issues I was experiencing. Contact was made by the dealer with the warranty provider for authorisation to assess the problem and they requested photographs. The vehicle was stripped down and photographs were taken. Expecting it … Continue reading "EGR valve warranty claim"
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May 8, 2018

Vehicle Warranty Products

Faulty wheel bearing

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May 8, 2018

Service & Repair

Head gasket failure

Case Studies
The consumer’s issue: “I bought a car from a dealership in 2014, but in 2015, it needed the head gasket replacing. As it was still under warranty, I took the vehicle back to the dealer who completed the work. Later, I noticed that the car was using more water than I had experienced in earlier … Continue reading "Head gasket failure"
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May 1, 2018

Vehicle Warranty Products

Steering rack warranty claim

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May 1, 2018

Vehicle Warranty Products

Expansion tank cap warranty claim

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