Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
Case Studies
December 10, 2019
New Car
Alloy wheel disparity
Case StudiesThe consumer’s issue: “Before buying the car, I asked the seller why 16-inch wheels are fitted as standard on the model I bought, and I was told that this was for a smoother ride. I felt that this was inaccurate, and gave the business several examples from car review websites to reinforce this. I feel … Continue reading "Alloy wheel disparity"
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December 3, 2019
Vehicle Sales
Non-genuine wing repair
Case StudiesThe consumer’s issue: “I purchased my Approved Used car in January 2018, and when I was buying the vehicle, I was told that it had never been in an accident. I later discovered however, that the car was previously involved in a crash and was repaired poorly with non-genuine parts. Furthermore, the car has a … Continue reading "Non-genuine wing repair"
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