Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.
Case Studies
November 20, 2019
Vehicle Sales
Used car transmission failure
Case StudiesThe consumer’s issue: “In 2017, I purchased a car that was three years old, with approximately 11,000 miles on the clock. However, six months and 14 days after I bought it, and having only covered about 7,000 miles, the vehicle broke down with a gearbox fault. I took the car back to the business to … Continue reading "Used car transmission failure"
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November 13, 2019
New Car
Cracked leather seats
Case StudiesThe consumer’s issue: “I noticed a cracking in the perforated leather seats in my car, and a hole formed in the material. I took the vehicle to my nearest manufacturer’s franchise dealer, and was told that the issue should be covered under warranty. However, the manufacturer concluded that an external influence had caused the crack … Continue reading "Cracked leather seats"
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