Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

March 6, 2018

Service & Repair

Coil pack repair

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March 6, 2018

New Car

Anti-perforation warranty

Case Studies
The consumer’s issue: “I contacted the manufacturer because there is corrosion on my vehicle which has a 12-year anti-perforation warranty. The dealership assessed my car and they explained the cost of repairs was only covered up to 50%. They couldn’t explain at the time why this was the case, so the car was booked in … Continue reading "Anti-perforation warranty"
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March 6, 2018

Vehicle Sales

Paint defect rejection

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February 27, 2018

Service & Repair

Heater failure

Case Studies
The consumer’s issue: “I took my vehicle for a MOT at the garage on 7 February 2017. It failed for a couple of minor issues, and the repairs were booked in. At the same time, I asked for the heater to be investigated as it wasn’t working. I was told this was probably a water … Continue reading "Heater failure"
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February 27, 2018

Vehicle Warranty Products

Loss of power

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February 27, 2018

New Car

A rusting car

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February 27, 2018

Vehicle Sales

Car charging confusion

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