Case Studies

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent case studies of how we have helped.

Case Studies

March 6, 2018

Vehicle Sales

Paint defect rejection

Case Studies
The consumer’s issue: “I bought a car in March 2015. I had two previous vehicles, one of which was rejected by myself, and the other rejected by the dealership, due to issues with the paint. The most recent vehicle is now experiencing the same defect. I would therefore like the dealership to buy back the … Continue reading "Paint defect rejection"
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February 27, 2018

Service & Repair

Heater failure

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February 27, 2018

New Car

Discoloured wheel trims

Case Studies
The consumer’s issue: “I bought a vehicle in November 2016. The plastic trim surrounding the wheel arches has now become discoloured with white marks, and when I approached the dealership, they told me this was probably due to the product I’ve used to clean them and that the warranty won’t cover this. I went back … Continue reading "Discoloured wheel trims"
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February 27, 2018

Vehicle Warranty Products

Loss of power

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February 27, 2018

New Car

A rusting car

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February 27, 2018

Vehicle Sales

Car charging confusion

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February 27, 2018

Service & Repair

Engine malfunction warning

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