Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

October 25, 2019

Service & Repair

Gearbox clunking issue

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October 24, 2019

Service & Repair

Faulty DPF sensor

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October 7, 2019

Service & Repair

Heavy used car clutch

Case Studies
The consumer’s issue: “I bought a used car, and within the space of a few days, I realised that the clutch was too heavy. It is very stiff, and takes a large amount of pressure to push it to the floor and hold it there. Significant fatigue arises when driving the vehicle for any longer … Continue reading "Heavy used car clutch"
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October 7, 2019

Service & Repair

Uneconomical vehicle repairs

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October 1, 2019

Service & Repair

Wiper spindle seizure

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September 9, 2019

Service & Repair

Premature tyre replacement

Case Studies
The consumer’s issue: “I took my car to the dealership for an annual service and MOT. They told me all four tyres needed to be replaced because they were cracking on the outer edge and the cords had been exposed. I’m an elderly individual, I was by myself and I know very little about cars. … Continue reading "Premature tyre replacement"
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August 12, 2019

Service & Repair

Puncture repair quality

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July 24, 2019

Service & Repair

Faulty fuel filter

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July 24, 2019

Service & Repair

Vehicle repair dent

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