Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

October 7, 2019

Service & Repair

Uneconomical vehicle repairs

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October 1, 2019

Service & Repair

Wiper spindle seizure

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September 9, 2019

Service & Repair

Premature tyre replacement

Case Studies
The consumer’s issue: “I took my car to the dealership for an annual service and MOT. They told me all four tyres needed to be replaced because they were cracking on the outer edge and the cords had been exposed. I’m an elderly individual, I was by myself and I know very little about cars. … Continue reading "Premature tyre replacement"
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August 12, 2019

Service & Repair

Puncture repair quality

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July 24, 2019

Service & Repair

Faulty fuel filter

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July 24, 2019

Service & Repair

Vehicle repair dent

Case Studies
The consumer’s issue: “I took my car to the business for a routine service. During the service, the engine was misfiring, but was not doing so when it was dropped off. The business repaired the issue and carried out the service. When I collected my car it was dirty, and I therefore kept it locked … Continue reading "Vehicle repair dent"
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May 1, 2019

Service & Repair

Worn gear knob

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April 10, 2019

Service & Repair

MOT clutch failure

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March 26, 2019

Service & Repair

Faulty wipers

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