Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

December 2, 2019

Service & Repair

EGT sensor reconnection

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November 26, 2019

Service & Repair

Faulty fuel pump and missed service

Case Studies
The consumer’s issue: “I would like to make a complaint against my car’s seller, manufacturer and warranty provider. I purchased a used car in 2008 with an extended warranty, but the retailer did not supply me with a copy of the warranty’s terms and conditions. Moreover, the car did not have a full service history, … Continue reading "Faulty fuel pump and missed service"
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November 26, 2019

Service & Repair

MOT repairs misunderstanding

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November 21, 2019

Service & Repair

Repeated clutch failure

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November 20, 2019

Service & Repair

Vibration from faulty driveshaft

Case Studies
The consumer’s issue: “I noticed severe vibration coming from the passenger’s side of the car, so I took it to the business for an inspection. They completed a vehicle health check (VHC), and replaced the driveshaft on the passenger side of the car. At first, the vibration seemed a bit better, but following a long … Continue reading "Vibration from faulty driveshaft"
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October 25, 2019

Service & Repair

Gearbox clunking issue

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October 24, 2019

Service & Repair

Faulty DPF sensor

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October 7, 2019

Service & Repair

Heavy used car clutch

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