Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

July 2, 2018

Service & Repair

Glow plug engine damage

Case Studies
The consumer’s issue: “I arranged to have my car recovered to the dealership due to the engine management light illuminating. Whilst intermittent, the business diagnosed the fault to be with the glow plugs, but they were unable to book me in straight away. I consequently paid for the diagnostic check and booked in the vehicle, … Continue reading "Glow plug engine damage"
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June 7, 2018

Service & Repair

Faulty central locking

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June 7, 2018

Service & Repair

Accident damage repairs

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June 5, 2018

Service & Repair

Vehicle valeting damage

Case Studies
The consumer’s issue: “I went to the dealership as there was a strange noise coming from the engine. The vehicle was booked in for warranty work, which was completed. However, the car was then cleaned without my consent. I was asked beforehand if I wanted it washed, and I subsequently replied via the booking e-mail … Continue reading "Vehicle valeting damage"
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May 8, 2018

Service & Repair

Head gasket failure

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May 1, 2018

Service & Repair

Faulty GPS button

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April 3, 2018

Service & Repair

Marks on paintwork

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March 26, 2018

Service & Repair

Faulty fuel system

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