Service & Repair

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Service & Repair Code case studies of how we have helped.

Case Studies

March 20, 2018

Service & Repair

Engine injector failure

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March 20, 2018

Service & Repair

Refund for diagnostics

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March 12, 2018

Service & Repair

Award for extended test drive

Case Studies
The consumer’s issue: “My car was taken to the selling dealership for the rectification of a problem, which was due to a quality issue that had been present since I bought it. The repair took one month to complete, and during this time, it was subject to extended test drives which added 150 miles to … Continue reading "Award for extended test drive"
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March 12, 2018

Service & Repair

Engine failure

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March 7, 2018

Service & Repair

MOT paint damage

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March 6, 2018

Service & Repair

Coil pack repair

Case Studies
The consumer’s issue: “I took my car for a warranty repair to the coil pack on 17 September 2015. On 31 December 2016, the issue happened again, but I was told that the previous repair was a gesture of goodwill and that the dealership was not willing to help on this occasion. I therefore paid … Continue reading "Coil pack repair"
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February 27, 2018

Service & Repair

Heater failure

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February 27, 2018

Service & Repair

Engine malfunction warning

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