Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

February 25, 2019

Vehicle Sales

Missing service plan

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February 12, 2019

Vehicle Sales

Seat belt failure

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January 28, 2019

Vehicle Sales

Blown head gasket after purchase

Case Studies
The consumer’s issue: “I bought a car, but 15 days later, it broke down. It was recovered to a repairer for a diagnosis who discovered that the head gasket had blown. As this fault developed in the first 30 days of ownership of the car, I would like to exercise my right to reject the … Continue reading "Blown head gasket after purchase"
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January 2, 2019

Vehicle Sales

Suspected coolant leak

Case Studies
The consumer’s issue: “I took delivery of a vehicle, and on that day, I noticed the spanner light coming on intermittently on the dashboard. The business directed me to take it to their appointed garage for them to fix it, but they were not able to, meaning that the problem continued. A month later, the … Continue reading "Suspected coolant leak"
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November 7, 2018

Vehicle Sales

Oval piston boreholes

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November 6, 2018

Vehicle Sales

Mileage discrepancy claim

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