Vehicle Sales

Every year, The Motor Ombudsman helps thousands of consumers and businesses to conclude disputes quickly and fairly. Here are some recent Vehicle Sales Code case studies of how we have helped.

Case Studies

July 2, 2018

Vehicle Sales

New car order

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July 2, 2018

Vehicle Sales

Missing AMI cables

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June 11, 2018

Vehicle Sales

Missing extras

Case Studies
The consumer’s issue: “I visited a dealership to purchase a car with specific features which I need for work, which are namely electric folding wing mirrors, rear privacy glass and parking sensors. I was shown a demo vehicle which had all the necessary features. However, when my car was delivered I was disappointed to discover … Continue reading "Missing extras"
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June 7, 2018

Vehicle Sales

Change in circumstances

Case Studies
The consumer’s issue: “I bought a used car in August 2017. I believe I have been treated very badly by the accredited business and their head office. I have had multiple issues with the sales process, and I was pushed into taking the vehicle before I could really make a decision. I haven’t received my … Continue reading "Change in circumstances"
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